Easy to find and pub with catering attached was great.

The room layout for twin beds didn’t work as one bed was directly under a wall lamp which resulted in banged head on a number of occasions. Had to ask for extra towels as only one bath towel was provided. The most disappointing factor was then bar closed at 10 and for a group of travelling friends on a Saturday night was hugely disappointing with no other local options available. This was not clear on booking as I would have not chosen this location for the whole party if I’d known.

Good location. Friendly staff. Free parking.

Dangerously loose broken wonky toilet seat, reported immediately but wasnt repaired or replaced. Surprised and disgusted this was not reported by cleaning staff prior to guests arriving. Out of date milk pods. Scuffed walls and torn wallpaper. Coffee facilities in restaurant were very poor for 4 star hotel. Only instant coffee sachets and luke warm water available. Video available of broken toilet seat.

The dust in the room was ridiculous and also looked like the bed sheets are needing updated with rips at the edges of bedding

Good price and clean

Breakfast not the best

The staff were lovely

The fact upon arrival it was 2150 and we were not allowed to purchase a drink even though we’d travelled so far . No special entertainment or anything for New Years Eve

Shower curtain had a make up stains on it carpet had curry spilt on the floor spoke to duty manager she didn't do nothing about the curry stains on the carpet she only said we can only call a professional if there is more jobs in the hotel to clean not just the one room .... so why was the room sold to me when it should have been closed for cleaning I'm really not happy about that

Attitude of staff will to get rid of curry stains on the carpet

-close to Ravenscraig sports facility -clean and comfortable beds -staff helpful with pre booked food orders

-The bar and restaurant closed extremely early. - There was no shampoo/ shower gel in the bathroom - Extremely overpriced for the facilities that were available. - The breakfast window was only very small due to a dog event.

great and comfortable beds

nothing

Amazing stay as always- beds a so comfortable didn’t want to check out lol. great value for money, and the staff are so friendly and helpful.

slight minor issue is the fact that the room was very cold during the night that was even with the heating on but it didn’t effect my stay tbh

Everything, Mr and Mrs Ian McLean, Leah and staff were awesome.

Nothing

The bed was a good size. Good access links to the motorway.

Paid for an early check in as we were attending a wedding nearby and found hairs on the bath and bed sheet. TV didn't work. Heating was on when we got to the room which made it very stuffy already as the window was not open either, then it came on through the night and was very uncomfortable. Numerous areas of the car park were blocked off which made it difficult to get to and from the car with a heavy suitcase.

The staff went above and beyond to meet my needs and were so helpful they even helped me do up a shoe in a time of crisis! They were truly a lovely team which is why i am happy and excited to come back again.

The only thing that bugged me a little bit was how far out of the way it was from the town, i had to get taxis or lifts from friends to get to where I needed to be.

beautiful and great value for money. The staff were very friendly and chatty

Convenience to motorway. Type of hotel. Option of family room.

Family room with 4 people only had 2 mugs and glasses and not enough milk, coffee & tea fit everyone. Reception shut due to late arrival