There was a problem with my booking when I arrived but the front desk was super helpful. The room was cool and quiet with a calm garden view.

For a HYATT and with so many guests during my stay I was surprised the breakfast buffet lacked in options. I suggest they allow guests to order eggs how they like them done, rather than pick from a pile of cold fried eggs. Also, the coffee machine made terrible tasting coffee. The simple coffee bags in the room were better. Guests would be smart to opt out of the hotel breakfast, save the money and eat elsewhere.

New hotel,It' very clean, good food good taste.

No

Convenient location, clean and tidy room, good price and staff are super helpful and friendly.

Efficient and easy to stay in the hotel.

Facilities and near a big mall

Room was too hot and can’t be controlled in individual rooms.

Breakfast was good.

I don't like the deposit system for payment. It seems something like double-charged and the hotel is using your money for weeks without any interest! I think it's not this hotel's issue but Hyatt group itself but should be reconsidered! I can't use debit card because of this double-charge... Very unpleasant!

The staff members were kind and helpful, the room is clean, and the location is fantastic too!

I booked for one night, and checked out the next day before 12:00, but a staff member charged me for two nights. I discussed with the staff member, finally the property returned me the extra charge, but they still charged me a bit more, comparing with the price which is shown on my booking.com app.

Staff at check-in / check-out spoke excellent English and the process was handled quickly and efficiently. Location is OK for shopping / restuarant options.

Very few guests in the hotel, so it was very quite and lacked atmosphere. The lobby bar area was not very inviting and breakfast choice limited, but this could be due to the lack of guests. Location was perfect for our needs, but is not close to main tourist areas of shanghai.

The rooms are exceptional and spacious.

- The dining area and our room are both quite spacious, and the location is pretty good, with many shopping malls and restaurants nearby. - there is a delivery robot sending us toiletries, and it is a surprise and funny to see it running up and down:)

- the room is not clear enough, with many stains on the floor, on the surface of the mirror, and inside the bathtub in the bathroom. -it is not possible to use the bathtub as many yellow stains on the surface- very dirty!!! -me and my parents stay in a room and we’ve charged by three guests, but all the toiletries are for two;( we have to call the receptionist to send us many times…and when we were heading off to have a breakfast, we were told there only one breakfast… we had to double check with receptionist and this was really unbearable and rude. - when we checked out, the receptionist did not confirm our room fee and check with us if we need the bill and invoice. Instead, we were told that he was really busy to check every guest and the bill would be sent to us?? Overall, it’s not worth of money and from perspective of where I have stayed so far, I can only rate this hotel three stars…