The food in the hotel was excellent. We had breakfast and dinner. The variety was very good and there was always available tables so we didn't have to wait to be seated. The staff was friendly and would try to meet all your requirements.

The hotel rooms are very tired and need updating - décor and furniture. Tiles in the bathroom were cracked, bedside drawers coming apart when you try to open them, etc. The supplied hand wash, shampoo, conditioner and body wash dispenser bottles were not checked before every new customer. Two of ours were empty on arrival. The bar area is really cold and feels unfriendly. Not a lot to do in the hotel - one pool table and that's it. The TV channels are all in Spanish and French apart from BBS news. There is a sauna and a jacuzzi but it will cost you 10 Euro per person for 1 hour and needs to be booked in advance. Total rip off! I was travelling with my teen daughter and requested a twin room. They didn't have one when we arrived and we were placed in a room with 4 beds and tiny storage. Even though the room was spacious for 2 people, the 4 beds made it really awkward, one was so closed to the balcony that you couldn't actually open the balcony door unless you move the bed. It was very uncomfortable as we had to manoeuvre around the beds and had no space to move freely. There was a group of teenage pupils on our floor (Block 1, 5th floor), who were constantly slamming doors, screaming and gathering in the corridor, so after a day of skiing you couldn't actually relax and had to put up with all the noise. The lift not always works so we ended up using the stairs several times, which wouldn't be a problem if we were on the 2nd floor and not on the 5th!

Good breakfast Friendly, helpful staff

WiFi in room was poor (1201) Unable to use sauna on my last day as the hotel was “too busy”

the location was good and close to the ski lifts that’s all I can say if I am honest

the staff never said hello or good bye or good morning even if you tried to make contact we asked for a safe key they told us we had to go and collect this is not how a 4 star treats you they should be assisting us with all measures room was never cleaned the floor was dirty and dusty we had female hair stuck in the bedding none of are doors would shut I .e the toilets we only had one plug in a 4 person room light switches didn’t always work the lift is only a 2 person or 1 person with suitcases they don’t help you locate your room or take you to your room like how a 4 star hotel will treat you no bell boy Persnal i wouldn’t even give this a 0.5 star I have stayed in many locations around the world some being 3 star up to 5 star and I was treated like a celebrity was honestly one of the worst hotels I have ever stayed in my visits to the slums in Thailand was more appealing than this the breakfast is awful and charged us €11 for eating nothing walked in and walked out was meant to get a room with balcony they didn’t care about this either and didn’t want to help change rooms or amend asked for a glass of water and ice and they would even help with this just said drink it from the tap personally this is outrages and I would like some compensation for my stay and nearly £700 for a room is a joke in this situation I would value the room for a max of £300 for they stay we had due to the conditions

Lovely hotel. Ambience had an old-fashioned mountainy feel. Very cosy. Staff were exceptionally helpful and accommodating. The buffet breakfast was amazing! My favourite thing was how dog-friendly they were. Dogs were allowed everywhere in the hotel apart from the restaurant, and we even received a welcome pack for the dogs, which included a ball, a collapsable drinking bowl and a treat. Really nice touch. Would defo book again here.

It's just slightly out of the main town, so it's a pretty steep walk uphill to get to the centre. But good on the way back because it was downhill! The decor was a little old and tired, but everything was nice and clean, so it didn't really bother us.

The food was good and the staff were lovely.

The bed was a little too soft.

Nice hotel with lovely views. Very nice lounge and bar area. Reception staff were very good

Bedrooms were a bit dated

excellent staff, great bedroom, and very good breakfast and dinner

nothing

Breakfast was great

Being changed to a balcony room on the second day

views were spectacular. facilities was also great. not too far from the centre and plenty of parking

Air con not great.

Loved the location, the sound of the stream, and the helpful staff. The room was perfect and the bathtub was a wonderful surprise.

It was great.

We had to change room due to not being given the room we paid for, drunk people trying the door to our room every night and waking myself and my partner up, shower was cold in the morning but then boiling in the afternoon

Nothing

Staff approach. They had sent out a clear new year's dinner invitation only to deny us upon entrance when confirm it. None of the staff had the decency to answer or even the management didn't bother email us an explanation.

Fab breakfast

The restaurant Maitre D was excellent and created a great atmosphere and made us feel extremely welcome. He stood out from all the other hotel members of staff.

Staff appeared surly.