Room facilities, clean

Road construction in front of the hotel (but this is not under hotel’s control)

Fast check-in just after the booking. All that we needed was in the room. Big comfortable bed and clean sheets. Separated toilet and bathroom (with both bath and shower cabin).

Comfortable room with all necessary for the stay (towels, disposable slippers and bathrobes, soap and hygienic supplies, coffee and tea).

The hotel staff were friendly and helpful.

The lobby had a ammonia smell. The room was fine but pillows weren't great. The elevator broke one night so we had to take the stairs to the fifth floor.

Uno dei pochi hotel a 4 stelle all'estero che veramente meritano 4 stelle! Il personale è stato cordiale e disponibile e la stanza era pulita e dotata di tutto ciò che serviva. Posizione ad appena 10-15 minuti a piedi dalla Grand Place ed a 300 metri da una stazione di metro. Qualità-prezzo stranamente (al giorno d'oggi) onesta.

Nulla.

Staff were very friendly and the room was very comfortable.

There were extensive road works immediately outside the hotel which made access very difficult. The lift to our room suffered a fault and we were required to climb 4 flights of stairs to the the fourth floor in order to go to our room. These stairs were very poor and not what a guest would expect to be using. We were told there was no alternative.

Location. Location. Location.

Oh well, the extensive construction. But, when all is fixed, it will be perfect.

Nice place & convenient location

Lot of construction in the area

The hotel decor was nice and modern and the rooms where clean and tidy

There was no hot water for the last 2 days! No offer to moves rooms or partially refund. This was unacceptable :(

Rooms were clean. Hotel was quiet

Unfortunately when we were there there were roadworks outside, not that it was noisy but just awkward to walk in and around- we were not aware of this prior

ΠΟΛΥ ΚΑΛΗ ΤΟΠΟΘΕΣΙΑ, ΠΟΛΥ ΚΟΝΤΑ ΣΤΟ ΚΕΝΤΡΟ. ΚΑΛΟ ΠΡΩΙΝΟ. ΚΑΘΑΡΟ. ΠΟΛΥ ΕΞΥΠΗΡΕΤΙΚΟ ΠΡΟΘΗΜΟ ΚΑΙ ΕΥΓΕΝΙΚΟ ΠΡΟΣΩΠΙΚΟ

ΔΕΝ ΕΧΟΥΝ ΟΛΑ ΤΑ ΔΩΜΑΤΙΑ ΨΥΓΕΙΑΚΙ.

Great central location, easy walking distance to everything . Helpful staff.

Nothing

Property is located very close to the metro and Nord station. Top Tourist attractions are 10 mins away by walk

The list is too long, but will list a few here: 1. Staff gave us a room where the AC wasn’t working. They were aware of the issue but changed the rooms only after our complaint 2. Then we were moved to a much smaller and noisy room. 3. The entrance is blocked due to some construction on the road and this leads to a lot of noise from morning 7am onwards. There is very little peace and comfort when you are in the hotel. 4. No curtains in the shower and the water was spilling everywhere . The shower area had no anti slip and that resulted in the bathroom being extremely slippery and dangerous. 5. We weren’t able to use the safe as it wasn’t working in the new room.

Location, but the street renovation created a lot of problems to access the hotel a specially with the car

To find the room it’s a quest. Room is extremely small, conditioner was nosy, TV remote control did not work… to get to car parking entry and exit are more quests

room cleaning

It took three days to fix the faulty refrigerator.

Hotel staff were lovely

Air con wasn't very powerful

It has everything necessary for the comfortable leisure!

I loved everything about this hotel. The staff was very friendly, rooms were clean and it was cleaned every single day.

service at the desk

hotel is a real labyrinth, took me some time to find my room (the lift not deserving my floor, so went up the floor above and then walked stairs down again...)

Good location, 10 minutes walk from train station Brussel Noord, 15 minutes walk to Grote Markt. Also Metro sttaion in 5 minutes walk Rooms are large and nicely furnished It's very quiet as we had an interior room Price was also ok for the stay, 130 eur/night The area is in development, when completed will look even better

Constructions in front of the hotel Breakfast was expensive 22 eur/pers, but BXL is expensive..

Good location, good price

Neighbouring area under construction, dust some odd smell in the hotel

We got upgraded to the Junior Suite. It was spacious and beautiful.

Virtually nothing. The fridge wasn't that cold but that's about it. Oh and we had to request extra pillows, again not a big deal.

Location is good. Breakfast was very good.

The room was unlike the reviews I read before booking this hotel. 1) The shower was broken and water was hitting the ceiling. I made a video to show the reception. 2) There is no water or shampoo in the room 3) The elevator system is very confusing as they have different elevator numbers and room numbers don't match the floor level. 4) Check in took forever, which was annoying with jetlag. In defense for the hotel, both people at the reception were in training but was still frustrating. 5) Pillows were horrible, worse than the things they give you on an airplane flight.

breakfast was very basic for the price Hotel was dark and gloomy room was very basic and dark

amazing

nothing

Convenient location

Very dark inside , because of this not very welcoming .