it was in a great location

when we arrived we booked for 2 adults and a 4 year old and found out that there was no bed for the 4 year old and had to pay $530 extra for a bed for the 14 days we were at the property. if we have 3 people we expect to only be given the option of a room with 3 beds. the place needed major maintenance! the pool had tiles missing and we grazed our feet on cut tiles in the bottom of the pool. the breakfast is average so wouldn’t have paid what we did to have it included when there are better and cheaper places to eat.

Room and pool were fantastic and the kids loved it.

Being accused of stealing or losing a secondhand pool towel and being charged $25 for it. Tried to explain how staff had picked the towel up from outside my room hanging up but they didn't want to listen. Now I know it's only $25 but seriously why the hell would I want to steal a secondhand towel? Such a joke...

Locations

Staff service poor maintenance

Pool facilities are terrible, so many broken tiles

Nice location room sizes were big

The pool isn’t very inviting it’s very deep. Rooms in need of lots of repairs and smell mouldy. The access isn’t pram friendly as it’s hard to push over the bridge where the pool surrounds reception and it’s very slippery when wet

We stayed at this hotel 12 years ago and felt it is now looking a little tired. Our apartment 205, water leaked in from internal walls (bathroom) paper towel dispenser held together with tape and kept falling off.

Best location, spacious apartments, best value for money in Seminyak.

The room size was quite good and the location on the beach was nice.

Upon arrival our room was still not ready and that was just the start of a terrible stay. Our room never felt clean and the floor was constantly sandy. The locks on the doors were useless and most of the time we could push the “locked” door and it opened. It was eventually fixed but after several visits to reception. The pool was way too deep, especially for a kid-friendly hotel. The splash zone was closed without notice and we were told it would be 2 weeks until it would open again, which was after we would have been leaving. We asked if we could get a refund and find alternative accommodation, however the staff were rude and dismissive of any complaints. Our room was directly opposite the splash park so it was an eyesore as it was boarded up with white canvas and the workers were noisy. The rooms are floor to roof of glass panels, so it’s hard to get any privacy. Upon checking out, my mum had accidentally marked the white leather lounge (stupid choice for a family holiday venue) and the hotel staff refused to let me try and clean the lounge or even take photos for evidence. Instead they bullied my elderly mum in to paying $400aud to reupholster the lounge. The way we were treated was disgusting and after visiting Bali 10 plus times, this was by far the worst place I’ve ever stayed. The food was very average and overpriced. The portion sizes were very small and definitely not good value for money. The breakfast was basic and could do with improvement.

They upgraded us on arrival which was very nice. The staff are friendly and very accommodating.

wonderful friendly staff, wonderful food, location to the beach

the deep depth of the entire pool

close to restaurants/shops

smelt mouldy toilet button kept getting stuck

Room was spacious for us 2 person. Air-cond is cold enough to our liking. Beach is just across the hotel, so easy to go there and enjoy. Maintenance can be improved.

The pool is far too deep for the average person, 1.65 deep , the only member of my family not needing float assistance was our 6'2' son.

The location was great and the staff lovely.

The property is a bit tired and needs a fair bit of maintenance to bring it back.

Rooms and location were great!

Pool area is in need of a refurb - broken tiles and the yellow box in the kids pool was dangerous! kids loved it though.

Great

Pool need a face lift Needs a pool bar

the location

the pool

rooms were a good size and quiet.

pool was run down and the roof top bar was not very nice

location

maintenance required on property

great location, fun water play for my daughter, comfy beds

Staff and location

Rooms have a strong smell of mould and had to move rooms 3 times.

Breakfast was good

Pool too deep.. Should have a shallow end

location, room was lovely

pool needs maintenance, cleaning of room only every second day.

property was clean and the 2 bedroom apartment we stayed in was huge... it was value for money .staff were all friendly and helpful so no real issues.

pool was not cool enough it was nearly like bath water. also rooms only cleaned every second which is fine but we had to keep asking for bath towels once rooms were made up.

great location and very spacious.

rooms only serviced every second day property run down from our last stay. needs some maintenance

the room was clean

to small and fringe didn’t work properly, and when you showered the water would go all over the floor and make it slippery