Location

Rude staff, bed sheets dirty, wallpaper coming of the wall, rooms so cold Asked at reception if they could order a taxi was told they are far too busy for that!!

N/a

The bar area felt like a train station cafe… not very welcoming and not a great place to relax ..

Nothing

The air conditioning unit was so loud all night we never got any sleep . It wasn’t even on . It was like someone drilling on and off . When we handed our room key in the receptionist was so rude making a mockery of our dreadful night sleep . Will definitely not be staying there again .

Ok but coffee was off, bread did not appear for some time, lack of bacon!!!

Close to local facilities

Great location for price and £10 for 24 hour parking

Dated, woken up by fire alarm at 6:30am, could hear other hotel guests having sex in room

The staff were nice and did help us as much as they could due to Booking.com's uselessness.

Basically because of Booking.com OVERBOOKING people we couldn't actually stay at the Ibis as intended. We turned up on 7th March to find out they had no rooms left despite us having a booking and we'd be paying at the hotel. We were turned away and had to find alternative accommodation at very short notice in the Ibis Budget. We cannot fault the actual employees who were regretful but the whole debacle was BOOKING.COM's fault for perpetuating that rooms were available when they weren't. We will not use Booking.com again.

Within walking distance of the train station Within walking distance of the cruise terminal Amazing to open the curtains and see that my ship had come in! Clean room Super friendly staff Excellent fast check in and check out Comfortable bed and pillows Clean fresh bathroom

The choice of food was limited. The quality of food was average. The room was very hot. Lacked practical storage space Lacked coat hangers on the hanging rail The main entrance doors getting stuck and unable to enter the building. Thankfully the staff noticed and let me in through a side door!

The hotel is very comfortable and clean, we had a great experience and it was very good value for money

Nothing to comment on

Great location. Friendly staff. Small but clean room with everything I needed. Fantastic view of a cruise ship from my window. Good price for parking

Only criticism is towels were quite hard and thin but other than that, nothing else

The hotel is very close to city

Die Lage ist gut und ruhig. Das Personal sehr nett.

Im Zimmer war es leider frisch und habe nicht herausgefunden, wo man die Wärme einstellen kann. Das Warmwasser war lauwarm und ich konnte leider deshalb nicht richtig duschen.

Great Location & Staff Excellent.

The bathroom flooded. When the shower was on, the whole bathroom floor got soaked, with the water unable to escape. Three towels had to be used. Didn’t ruin stay, but there’s an issue somewhere which needs looking into.

Good location with large car park

Breakfast was a overcooked and greasy.

Good location, near station.

Price

Great location. Walk distance to the train station.

Near cruise ship port

None

The location. Staff helpful and friendly

The taxi scam. There are many signs at reception offering to book a taxi for you, but what they don’t tell you is that it is a fixed price ( eg to the ocean terminal) I.e. it is not metered - and so is double the price. I wouldn’t necessarily have minded this, if only they had this clear. As this is not clear, it feels like a scam.

Very friendly and helpful staff, breakfast was very good and good value. Very convenient location. Good cruise parking.

The room was very small and had basic fixtures. We chose it instead of the adjacent “Ibis Budget Hotel” as we thought it would be a bit nicer but it is hard to understand what makes the other hotel more “basic”.

The staff is great!

Room was hot, the ventilation was not the best, the bed was awful

local to the city and station

it needs updating.. very poor on towels to use . bath slippery when you get out .

Great location. Stable wifi

Would not credit my points ACCOR account FOR 2 NIGHTS STAY. 9

Speedy check in

I specifically asked on my booking for a shower as I cannot get over the sides of a bath due to 2 knee and 1 hip replacement.Also the bracket on the shower was broken and has been for awhile! Obviously the cleaners haven’t said anything!!!! I was transferred over to the Novotel as the Ibis wasn’t able to accommodate my request. Also the rooms are well past their sell by date in decor!!!

clean and organised

n/a

convenient for ferry port

very warm in the room

Room very comfortable Check in very welcoming, quick and smooth. Cooked breakfast was nice. One morning it was cooked to order,

Breakfast stocks were not good - for 3 days out of 4, there were every type of tea bag available but NO english breakfast tea. Very few pastries and when these ran out they were not replenished, often still with at least 40 minutes to go till end of breakfast time.