We were upgraded to a better room without asking or being a regular client. This has been a very good marketing approach. The room was spacious, newly renovated with a fantastic huge comfortable bed. Bathrobes and slippers were available and towels not only daily changed but of very good thick quality. Breakfast was copious and good. Located a bit outside Madrid center but in a safe area with many restaurants around.

The cleaning was done daily but not spotless or precise. Coffee or water was not daily refilled.

Food. Gym. Location. Room.

Didnt let us use the pool. That was annoying.

Pool and location amazing and the hotel was perfect for a mixed group of ages and abilities.

Had to wait ages and ask several times for the extra bed to be put into our room. Finally arrived after we continually asked and one of the party wanted to go to bed. Drinks also expensive by the pool.

Beautiful room with Taxis at the ready

It is a pricey hotel

The room was stunning, and the added extras throughout the hotel was wonderful. Everything was clean, and of a very high standard throughout.

The pool was closed, this was not communicated at the point of booking and payment, and was one of the main reasons we chose that hotel! There was also no hair dryer in the room.

Joint rooms very good option for a family, not noisy, very good location

n/a

Good location Friendly staff Good breakfast

Room cleaning could have been better

Very clean room, very good location, nice breakfast

At the Pelican restaurant I had to ask for a revised bill once because the first one was inaccurate. Maybe they charged us more by mistake, I don't know...

Rooms spacious, lovely shower. Plenty of choice at breakfast.

Unable to use pool.

Very nice modern hotel with lovely staff and great breakfast

A bit pricey

very nice hotel with a lot of amenities

rooms ok but not so clean

The comfortable beds, well equiped bathroom, tea/coffee making facilities, it was very peaceful.

We were 3 people sharing so needed extra robe, extra tea/coffee cup

This is an outstanding establishment very close to the Chamartín Train Station

Nothing. one of the best hotels I have stayed in Europe.

The Level rooms are spacious and updated. The Level lounge is open all day until 11:00 pm and it is really well serviced. In addition, the breakfast buffet is really excellent.

I have no complaints at all.

the room service menu i didnt get a chance to order because they dint have the menu

bed was comfortable

location wasnt too close to train station. even from the nearest train station it cost almost 10 euro for taxi to the hotel. the room was quite noisy as it was facing the main road and construction work. it was also very noisy at night. rooms are not sound proof.