Qualidade no Atendimento

Preço

quarto excelente, o restaurante é excelente e o café da manhã é ótimo.

atendimento da recepção não é pró ativo, a piscina é apinhada de gente ( sem espaço).

The hotel was great. The breakfast was the best. Did the hotel tour, and it was outstanding.

I didn't like the fact that you had to cross a major street to get to the beach, but that wasn't a problem.

Confortável, requinte nos detalhes, roupa de cama maravilhosa. Muitos mimos para nós hospedes.

Espetacular

E tudo fantástico

café da manhã normal.

Attention to detail was excellent. Service was incredible. Lots of very thoughtful small touches. Cipriani one of the best meals we ever had and the Michelin star is very well deserved. Massage was one of the best I’ve had and other services like haircuts/gym were very good indeed. Pool was gorgeous (although weather sadly meant we didn’t use it).

We did have some problems with meals at the Pérgula restaurant. Slow / mistakes with orders etc. Not clear what was happening there as everything else was excellent.

Everything

Welcoming from the second you arrive. Accommodated a very early check in and at short notice. The hotel does a great job at being very elegant and sophisticated but doesn’t feel stuffy and has a great atmosphere. If you’re coming to Rio, I wouldn’t have any second thoughts about staying here. I’ve been to Emiliano, Sheraton and Hyatt in Rio and they don’t even come close!

The attention to guests was excellent

The well maintained property

Simply everything was at the highest levels of excellence, in a warm and personal way. Truly special experience!

Home from home, faultless - best hotel I’ve ever stayed in.

Everything exceptional. Attention to detail, everything. It’s expensive but actually good value for what you get. Definitely a destination hotel if you get the opportunity

We felt like in a mother"s house, because despite glamour and luxury, all employes were very simpathetic and kind.

To be advertised about the risk of bed persons in front of hotel or at the beach, make us afraid. Security question must be improved.

Upon checking in the front desk clerk offered us an opportunity to see another room with a view. She made it sound as if it was another option to the room we had booked. We waited for the room to be cleaned and we saw it and really liked the room. Then when we returned, she informed me that it would be a significant increase in cost! If she had let me know this up front I would not have wanted to see it. After getting our hopes up with the upgraded room, it was a huge let down to stay in a lesser room without the ocean views. Very disappointed with the hotel customer service!

Better customer service! Checked out after the first night to another hotel for the two weeks stay.

Location is excellent. It’s a historical building with beautiful architecture and excellent service.

Price is high. But worth if you are celebrating something special.

amazing in all ways. staff could not do enough for you. beautiful rooms. lovely food and drinks.

Everything!

Nothing.

Everything

Nothing