Emplacement exceptionnel. Service parfait.

Very nice room and very attentive staff

It’s 800m from Shinagawa station, would recommend a taxi if you have a lot of luggage because it’s uphill.

Loved the garden and feeding the coy fish. The bedrooms were exceptionally clean and we felt right at home. Thank you

무료셔틀버스. 친절한 직원응대.

청소가 조금….욕실이 조금 올드해요

Beautiful grounds & great views.

l'emplacement de l'hôtel à 10mn à pied de la gare de Shinagawa: très pratique pour toutes les connections la chambre King-Size Deluxe - Étage Supérieur avec vue sur le jardin est grande , lumineuse,avec une vue très dégagée. Grand placard pour y ranger toutes ses affaires : pratique qd vous restez une semaine. le petit dejeuner tres bien avec un bon choix et une large vue sur le jardin un des restaurants /bar avec vue sur le jardin

la salle de bain un peu vieillotte et la chambre lit king size superieure avec vue sur la ville que j'avais réservé au début de mon séjour est trop petite : on ne peut pas ouvrir une grosse valise.... personnel plutôt froid

都心に日本庭園があり素晴らしい景色です。スタッフはプロで非常に親切です。一階の朝食のカフェラテは外の庭を見られ雰囲気が良くメニューも和洋融合ですのでお美味しいです。部屋も広くて快適な滞在でした。

Front desk staff kindly let all of my family stay on the same floor. We were able to visit each other anytime. Price of the hotel is reasonable which offers excellent restaurants (great light dinner and breakfast buffet!) Beautiful garden with bamboo light display and Koi fish. Bed is comfortable and the staff is always kind, friendly and professional.

Nothing. The room may need some upgrade but everything was excellent.

This is my go-to hotel in Tokyo for a brief stop after/before a long flight to and out-of Tokyo. I understand that the facility is a bit old and may need upgrade but you can't beat the price! It's always very clean and staff is super nice and professional. I love their breakfast and breakfast room is relaxing and has a great ambience. It's very close to Shinagawa station to catch a train or Shinkansen and to/from Haneda Airport.

Everything is great for the price! Only thing would be to offer their room service to the guests again.

朝食は良かったし、スタッフの対応が良い、貴重品を置いて取りに行く間、見守りが良かった。

部屋に前に客の薬が落ちていた。

Le calme, le jardin. Et très proche de la gare et du métro.

フロントの方の接客が素敵でした。

浴室に髪の毛がありました。

Impeccable service level Top level daily room cleaning

Bit outdated rooms

Nice, clean, perfect location. Having great breakfast buffet… friendly and supportive staffs. Find out this hotel have an amazing Japanese garden, too!

Nothing I don’t like about this hotel.

Good location. Beautiful garden. Good sized rooms

Rooms are old. Difficult to walk to. Room was too warm

ゆっくりくつろげました

無し

Nothing

Bathroom was not clean. Mold on tile. If it is motels in US, I understand it. Seibu overcharge it for just location .

The room was very nice and clean

Per total the stay was good, but it was a little too warm for our likings 🙂

Tres beau jardin!

Les restaurants sont trop chers…

My favourite hotel in Tokyo - loved the zen garden, the tranquil setting, the essential oils aroma and the discreet nature of the staff. I also loved the club room, and the onsen.

loved it all!

It has a really nice lobby, the rooms are nice, washrooms are also clean. There was good water pressure. The best part is it's close proximity to the shinigawa station from where you can take the shinkansen or other trains.

The shower water kept going to cold from hot. Other than that there isn't much I didn't like.

Vastaanotossa erinomainen palvelu ja ammattitaitoinen henkilökunta. Kaunisti valaistu japanilainen puutarha.

-

和食の朝食は良かったが洋はイマイチ、もう少しパンの種類を増やしては？和食に力を注ぎ込むのは理解出来るが日本人でも洋好みも多いハズ。

Room was spacious, beautiful garden, breakfast had a great variety of food for both international and japanese guests. It is also close to Shinagawa station, so it is convenient if you will be using public transport. It is very easy to go to and from airport from there.

プリンスホテル間を巡回バスがあって品川駅まで異動するのに利用した。 朝、庭園を散歩して良かった。

ディナーが高すぎて手が出ない。朝食のブュッフェは妥当であろう。

El hotel está dentro de un jardín hermosísimo. Todos los detalles de la decoración son increíbles. La habitación amplia y con vista del jardín y a la ciudad son magníficas. De los mejores hoteles que he conocido.

Nada

接客はとても気持ちが良く快適に過ごせました。

シーツの交換どころかバスタオルも変えられてなかったのが残念でした。

Garden, surrounding, restaurant, service, room spacious

No. Sooo satisfied.

Lovey Hotel with traditional Japanese Gardens

Everything

It is a beautiful hotel with an excellent front desk staff who were very courteous, friendly, and attentive. The other hotel staff located nearby the front desk that handled luggage, answered questions, and provided very helpful information was also excellent. They arranged for kuroneko delivery by completing the form for me, provided the box, and sealed the box with tape. That was a very good service they provided me.

I would have enjoyed it more if breakfast was included with the room without an additional charge. Also, it would have been better if the television had a selection for a dedicated channel that provided a 24 hour English news station such as NEWS NATION, FOX, CNN.

The hotel staff was very polite and efficient. Very quick response if needed

When I came to check in, the taxi stopped me at the other Grand Prince which is 300 metres away from the other Grand Prince. I reached the hotel around 1 am and I expected someone to drop me at the other hotel.

Good area of town near shinagawa train station, staff super helpful to me when my flight was delayed. Room was clean and cozy

Some people on booking.com have been complaining about the bedrooms being a little dated, this is probably true but I didn’t mind as I thought the rooms were priced accordingly. Two things the hotel could do to improve guest experience, have an on-site coffee shop (the current cafe charges 14,000 yen (le Triannon) for coffee which is ridiculous. There’s not many cafes around so a good cafe on-site would be great. A shuttle service to the airport or at least let guests know about the shuttle from the Prince Hotel. We hauled our suitcases the 10 mins uphill walk from Shinawaga on arrival which wasn’t what we were expecting after a long flight