Location

The checking in process. We were asked to do this on line which didn't work and was inconvenient., We had to go to a different hotel to check in. Best would have been to offer this option with the checkin hotel address at the same time as offering the on line option. Also we were told it was easy fo find our actual hotel. It wasn't. A small map would have been helpful-

Central location & very comfortable fair value but it is high season

Nothing, I got what I paid for. Do not go here if you’re expecting 5 star. I believe it’s one star but the service & staff were 5 star

Staff very helpful, very clean, very comfortable, great location, competitive price.

My only issue is about security - there needs to be two factor authentication either by app, smart card or fingerprint/ eye recognition.

A spatious room right in the heart of the old city. The location was perfect and the room was clean and equipped with everything we needed. The communication with the hosts was easy and the check-in process so simple.

Great location

Sound-proofing - to both the outdoors and flats above and below - was awful

Clean, basic accommodation..

Noise from the street that lasted until about 5 in the morning.

Great location.

Amazing location in the heart of the old town, very lively neighbourhood with a lot of restaurants and shops. Super clean, was not expecting daily cleaning and towel/bedding changes. Amazing value for money, would highly recommend.

The walls are a little thin so if your neighbours are a bit loud you can hear it, but not a massive issue at all.

The location and cleanliness of the place were unbeatable. The check-in was very smooth and the customer service was top-quality. The place is perfect for those who want to visit Bilbao and come back to the room to sleep or rest for a while.

NA

Nice Place, clean and safe.

It was easy to access and everything went fine.

The street in front can be very loud due to some bars. This is not related to the hotel itself.

Everithing was perfect except for the stairs.

Good location in the old town, if that's where you want to be.

The access to the pension should have been straightforward, but it wasn't. Having fulfilled the request to check in online in advance, we awaited the email giving us the pin number to enter the building, which we were waiting to receive on the day of our booking. But all we received were more automated emails from Booking.com saying that we would receive the pin code on the day of arrival. We arrived at the pension still with no pin code and tried to ring the contact numbers on the booking details, but for whatever reason our mobile phones could not reach the numbers. Fortunately a very helpful man arrived to give us access. A few minutes later we received the pin code via WhatsApp, not via email. Shortly afterwards we received another copy of the automated email from Booking.com saying we would be receiving a pin code on the day of arrival, and then we received this email yet again after we had checked out the next day!

This is a self check in hotel.

Would have preferred staff to be available on site but they were very helpful at the sister casual hotel and let us check in early

Great location and quiet with the windows shut (And aircon to keep the temperature perfect)

There were a lot of stairs, but we survived

Great location with lots of nightlife nearby. A good place e for our one night in Bilbao. All done remotely, so it was a little impersonal. We didn't see any staff but they were very efficient when we needed help.