staff were really friendly and upgraded our room for us at check-in which we appreciated! the pool area was clean and well maintained the room was spacious and comfortable

It's really great place to spent time during my holiday. The hotel is super nice, the staff is so friendly and helpful. The room is very comfortable, clean and cozy. It's my first time in kuta lombok and very lucky to stay at JM Hotel. The location is very easy to find. Also from the hotel to the beach is not far, in front of hotel, there is many small shop for by souvenir from Lombok. The last one, the spa is very nice. And the restaurant very recommended if you want try local food. Thank you so much JM Hotel! I am promise to come back on my next holiday😊

Nothing. Everything was so perfect!

Very nice staff

Rooms are just super old, dirty, moldy and just not up to date. We saw two different rooms and then told the staff that we would like to check out the next morning. After that we got a very nice room and the rest of the stay was rather pleasant. but as far as I can tell, the hotel has only two rooms that are renovated and all the other ones are just in very bad condition.

The staff is incredibly nice. They helped us with everything, from help hiring a driver to finding a laundry service or arranging a fair price. Desi, thanks sooo much for all your help! The facilities are very nice, the swimming pool is always clean and the small spa area is a very nice touch. The breakfast area is great and the breakfast provided was very complete, with several options for foreigners as the amazing banana pancake! The room is very comfortable and both, room and bathroom are bigger than expected and count with all necessary amenities. Finally, the hotel is positioned in a perfect area, very close to the beach and to the restaurant area.

Lovely clean place to stay. The staff were so helpful and the pool was lovely.

The staff at this hotel are fantastic. Snapped my leg and after the hospital I needed to spend a night at the hotel with a splint. I couldn’t walk or even move from a horizontal position. The staff at the hotel assisted me in a way that was far better than even the hospital and went the extra mile to make sure I was comfortable and had everything I needed in this time of complete pain and discomfort. I highly recommend as they will meet whatever needs you may have. Thank you so much to the staff at JM Hotel. I will stay again.

Nice, clean and large rooms.

The included breakfast is a joke; tiny omelettes, badly cooked and with zero filling. We had to eat elsewhere, after eating the JM breakfast, as we were still very hungry. There was also a lot of dust on the table and chairs in the breakfast area. Next to the road, they should have been getting wiped down, regularly.

the friendliness and hospitality of the staff

a bit dusty because we were close to the sea I think .. otherwise good