The property itself is clean and well-maintenced. It is clean, spacious with great atmosphere.

Firstly, the front desk customer service is not great while the parking staff members went above and beyond. The front desk declined me checking in with a Chinese passport despite I had no problems checking in with my passport for the past one month in China and buying tickets with it. Front desk staff members do not seem to be well trained for the system as well as customer service. Secondly, the price on booking is vastly different than that of the Chinese website. I had to pay taxes on top of the more pricy room rate for the same room than booking the room through the Chinese website. More tranings on regulations, communication and better customer service will be great for this hotel.

My stay was excellent. The room exceeded my expectations, in features and size. It was quiet and elegant. The breakfast buffet was abundant and delicious. The staff tried hard and was very helpful, even though I did not speak Chinese. I used the laundry and the massage service, and both were excellent. I would choose to stay here again. The overall hotel was nicer than the listing presented.

Unavoidable in most hotels throughout China: there was lingering smell of smoke in the halls, fortunately my room was spared.

The food is not good and the workers don’t know english. The hotel is very noisy.

Nice hotel, excellent location, facility all you need, good buffet

Great location, 10 minutes drive to the National park. All clean and comfortable, the staff speaks English

Poor choice of food. If you are a fan of Chinese cuisine, you’re good. We wanted something different, so that wasn’t quite enough for us besides, I’m vegetarian and most of the food was either containing meat or deep fried

The staff were very professional and helpful.

It's pricey (and the breakfast isn't particularly good).

The breakfast was fantastic and the hotel’s location was close to the main park enterance.

There were no English speaking channels on the television. Only Chinese.

nice room, good location!

True Chinese 5 star! breakfast was horrible and crazy one! People like a true Spartan! have fighting for food, cheers and “place under the sun”🙈 i arrived to breakfast at 9:00 and restaurant hadn’t food already! i took so many pictures! Big shame for true Crown Plaza!