The property is Modern and well designed.

Some restroom doors lock you outside and you need the help of a receptionist to unlock them for you to either take a shower or use a toilet.

Bread not fresh Very Limited western food ie- no pancakes or French toast that is standard in most good restaurants or orange juice.

Internet continually is a problem. Shuts down Or you continually need to reset. This is a huge problem that ownership/management never fixes. Been this way on all visits in past also. Front desk. Many of the people can’t speak English. They don’t understand 10% of what you’re trying to say. To be clear they are courteous & polite but to not know English at the front counter. Finally the rooms. Sliding doors did not lock & people on ground level could walk in. Floor Cabinet fixture was pulled 4 ft out from wall as an electrician was I suspect trying to fix something behind and left it out close to bed

Our booking details were captured accurately and we got what we booked. The Victoria wing is amazing, very child friendly. The breakfast is great, the rooms r very clean especially the suite. The front office desk staff are amazing offering exceptional client service. The hotel staff offered a surprise birthday treat for my husband which made made it more memorable😍Thank you MRH team, we will surely come again🙏🏽

We ordered a plater for dinner which wasn’t so tasty. The meats and fish had a flat taste…. bet it can be improved☺️ The breakfast is great but the dinner ( a lacarte ) was disappointing🤭

The food was great.the staff were brilliant especially Lillian on reception and George for helping with everything .my wife's family live in mbale and when visiting us in the hotel they were made feel very welcome

The rooms were a bit dated for 5 star

the break fast was good and the rooms are clean

when you book online they take long to check u in but it’s not their fault

the hotel was better than other hotels seemed to be in the area, and the riims were reasonable.

the fly screen on the balcony kept falling off, the bathroom has dirty shower curtains and was not really that clean, the restaurant by the pool had musuc that was too loud and the food was really disappointing for the price, and the choice was disappointing too.

Almost everything. Lovely hotel in lovely location but access roads not so good but bring upgraded. Breakfast excellent in nice outdoor situation. Staff excellent

WiFi not perfect. But good enough

It takes around 20 minutes to walk into Mbale town centre. The grounds are nice. The beds are comfortable. We had a balcony which was great for drying clothes, the shower pressure was fantastic, and there was a nice bathtub in our room.

There were two of us, but every day, only one water was provided. When leaving, I had to specifically ask for a bill. Unfortunately, the fridge in our room didn't work, so it was not possible to leave part of the large restaurant portions for another day.