We booked this hotel because of the many positive reviews. Pre arrival communication with the hotel was very good. On arrival the welcome was excellent very personal. Our room was clean and spacious not to mention modern with lots of plug sockets! The layout of the hotel is misleading, been on a side street it doesn't look much from the front but inside its spans across 5 floors. The top floor includes a roof top bar and lounge/ restaurant. The rooms lead off a very stylish corridor with every door set back providing a unique personal touch. Comfort - The beds had a lovely comfortable mattress and the windows has a wooden blind which totally blocked out the light which was a nice touch. The room has been well thought out with a partition separating the main room from the bathroom sink/ vanity area, toilet and shower which was hot and powerful. Value for money - We booked two rooms for two nights and was reasonable priced. There was added value thrown in which we haven't experienced in other hotels we have stayed at which was a real plus: 1) Complimentary drinks voucher - note up to the value of 15 euros each - we had a round of cocktails in the roof top bar. 2) Discount for the spa - we didn't use these. 3) Free mini bar which was well stocked with snacks, water, orange and a beer. Empty the bar and they refill it the next day. What a bonus. We didn't eat at the hotel but the restaurant looked stylish and personal with individual booth areas to eat like a VIP. If your travelling to Lisbon we would highly recommend this hotel but be warned although the location is idea there is lots of steep hills to climb!

We were disappointed with the hotel spa and pool arrangement. We got our speedos on and travelled down to the 3rd floor for a relax in the spa. As the lift doors opened there was a desk with two members of staff ready to guide you into the spa. What we didn't realise was you have to book and there is only space for 10 people so if its full and those 10 guests decide to spend all day relaxing there is no opportunity to use the spa. The pool was found out you had to wear a cap which my kids said they would refuse to wear. My recommendation would be to let guests know the spa arrangements as they book in and add a notice in the rooms as a reminder. We didn't have any welcome notices in our room which was something we missed. This could have prompted us to use the restaurant or book the spa. The Wi-Fi code was written on the key card but we had trouble reading it and had to call reception. The Wi-Fi signal wasnt great so improving this would be helpful especially for people travelling for business. Lastly I was disappointed that we didnt have a nespresso coffee machine only a kettle in the cupboard with sachets of coffee and not enough milk not to mention the tiny cups so small my wife had to fill two for a decent cup of tea!!

Freundlich, sauber, super Dach Terrasse, zentral

La ubicación excelente. El personal del hotel súper amable, especialmente los y las recepcionistas.

Aunque el desayuno es buffet y hay variedad, la calidad es mejorable. La fruta está buena pero el embutido es de baja calidad, el zumo de naranja no es natural y el café es de cápsulas -¿dónde está el café recién hecho por la mañana? En un hotel de 4* debería ser obligatorio-. La bollería tampoco es la mejor. En el baño no hay pasta de dientes, y el champú y el gel son el mismo. El agua de la ducha sale con poca presión. No hay persianas, y para encender y apagar las luces hay que ser ingeniero… -están los interruptores del baño y de todas las lámparas de la habitación al lado de la puerta y hay que estar probando de una en una para ver cuál enciende qué. En cuanto al spa, muy pequeño y sin gran cosa. Sólo hay una pequeña piscina con literalmente dos chorros, sauna y baño turco, sin apenas espacio entre uno y otro. Lo dicho, muchas cosas mejorables para tratarse de un hotel de 4*.

Maravilhoso!!

The location was great. The breakfast was really nice and the welcome drink offered at the beautiful roof terrace. Staff was professional and friendly.

We had a room with own terrace. Eventhough everything was super nicely decorated and well organised, we had a huge dead plant at the terrace. This kind of spoiled the view, dont know why it wasnt replaced/removed. The restaurant was above our room, so late in the evening tables and chairs were moved around with loud noise. Also the front door locks were very noisy, so you always wake up when rooms nearby start leaving their rooms. The room setting made you feel like you were on a cruise, as the toilet&shower were built with modules, as were all rooms.

Bon emplacement Bel hôtel Personnel à l’écoute Un peu déçu tout de même on m’avait promis une petite attention pour notre anniversaire de mariage et rien ! Sinon le restaurant est aussi très agréable et le spa également

Rien

The staff and location. Special mention - Yasoja who is always there day and night ready with info, making our holiday a memorable one. Also Pedro from spa who is so professional.

The mattress

Yasoja as a member of the front staff was wonderful and made our stay the best!!!