It is important to request a room with the lake view when booking. We had a room with a car park view so on arrival we requested a lake view to which we had to pay extra but it was worthy. Breakfast and Dinner were ok. It was the same selection for the two days that we stayed. Staff were polite and accommodating. The hotel is in a beautiful location and next to Togendai station. I will definitely recommend the hotel.

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My family (2 adults and 3 kids aged 8-14) loved the public baths and the buffets - they are very oriented to a lot of different food types so everyone found things they enjoyed. The food was delicious and staff were so helpful.

Not a huge deal but the bath on our deck was too hot to enjoy because it was so deep, and our room was quite a long walk from the main building.

Very relaxed & luxurious. The private bathing room was exceptional & great value

Awesome location, incredible views of the lake from the lobby, dining room, and our room as well! Extremely modern adn beautiful hotel with awesome staff. Really enjoyed the private onsen. Maybe the best possible location for a visit to Hakone, as you are walking distance from 1) lake cruise starting location 2) the Hakone ropeway (gondola), and 3) bus stops. Was really easy to get around and experience the entire area from here. I personally loved the buffet situation, the food was great and there are so many options that I didn't get tired of it being the same. The Manager also apologized that the food would be the same and provided us a special unique dish each night we were there.

Private onsen isn't free, but hey it's extremely nice so I'm okay with it.

-groot en ruim complex -ruime kamers -schoon

Het tattoo beleid, dat getatoeëerde geen gebruik mogen maken van publieke onsens (maar dat wist ik al tijdens het boeken, vandaar de prive-onsen in de kamer)

Beautiful location, lovely private onsen, delicious food and exceptional service.

We loved the location. Having the pirate ship cruise a few metres away was amazing, especially since we arrived early and jumped on the ship within a few minutes of checking in! Our room was fantastic, especially the balcony with hot tub!

The food was slightly above average. Dinner was so-so but breakfast was very good.

This hotel was exceptional. The service was outstanding and we were especially appreciative of the staff speaking English for us. The hotel design, amenities, and setting are among the best we’ve ever stayed at.

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