there were no problem....

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Good location close to Boston Common, a spacious and well-appointed apartment. It was very clean and the beds were comfortable.

The apartment was beautifully designed and the kitchen was fully equipped.

The attention to detail was not there from a hospitality perspective. Our sofa bed did not have any linen (none available in the apartment and we had to wait for the next day for them- not ideal as we arrived late and our small children needed to sleep in it). We were not supplied enough towels and were also not provided the extra until the next day. The utensils were a little bit old and some not working well, the batteries were not working in the main TV controller so we could not use it. These are small details but point to a lack on attention and detail in maintaining and preparing the property for guests.

- When we got in (with hazzle) it was nice and good value for us (five, two nights). - Perfect location close to several metros etc.

- When we came nobody opened for 15 mins, and they had mixed us up with another guest so it took some time to get the apt. and keys. Frustrating experiance. - We had clearly booked for five but got informed that we would only get bed sheets for two persons. It was resolved but there is a lack of communication between what and when you book in Booking.com and what they understand.

Location

Service. As advertised as a hotel, it should be easier to get service. It feels like more like an Airbnb. Maybe should advertise this way. So disconnected with it. Also, as pet friendly hotel, if there is charge, should have stated as we book it, not afterwards.

Location, facilities and cleanliness.

Shower caddy would have been perfect with older people it becomes difficult to bend down to pick up the toiletries.

The studio apartment was great. It had large windows and a lot of sunlight, a comfy bed, air conditioning, a nice bathroom and a nice kitchen. The location is fantastic, right in Chinatown and a short walk from Boston Common and the city center.

If you need to use the sofa bed, you'll have to push the coffee table out of the way and pull the sofa back towards the kitchen island, making everything very crammed.

Impeccable

Apartment was big and clean. Well equipped kitchen. Good location next to ChinaTown.

The desk staff wasn't always present so it may by difficult to get to the apartment late evening. Others reported problems with checkin and reservations

Great location and everything was wonderful.

No dish soap available while laundry detergent and personal hygiene products are already.

Everything

location

wonderful location, well presented dishes made a nice welcome.

need more shelves and hooks in bathroom and some oat hooks by entrance 😀

good apartment - spacious, light , well laid out excellent proximity to visitor attractions

needed to ask for extra linen , despite booking for 3 people

The location was great...within walking distance of most things...the room was really nice and a good size.

We arrived a few hours later than expected (1130pm) due to flight delays and the doors were locked and nobody was on the 24hr concierge desk. We stood outside for 20 minutes trying to call someone, who then just called the desk that we could see was empty, and could hear the phone. Then the concierge turned up (from getting dinner) and let us in. She was very apologetic and really nice. From then it was a good stay. The sofa bed was a little uncomfortable with a thin mattress and a steel bar across the middle but we made it work.

Scam - nobody working the desk to check me in when I arrived

Horrible customer service. Tried calling 3-4x with no answer

Location suited my business

This company has rented a couple of apartments and sublets them via booking.com. Staff are remote and unhelpful. Building concierge was nice but not able to help much. Apartment was ok but cheap/mean attitude of company ruined what could have been a good experience

it was super clean and felt amazing sound was almost little to non with foot steps

PARKING will cost you hundreds for 5 days

Location was excellent so central. Only a 2 minute walk to the nearest T station and was within walking distance of most of the city sights. Apartment was very modern and well equipped. It was very clean and beds were very comfortable. Loved that we had to use the key fob to open the main doors into the foyer of the building at all times of the day not just at night. Felt very safe in our apartment . I would recommend these apartments to friends and will most definitely stay when we visit Boston again.

Super roomy, nice amenities

bed was not comfortable, bathroom door did not close