Room with private plunge pool. Location, a nice walk along coastal path to Sami where there are numerous restaurants and patisserie’s . Very attentive and friendly staff.

We paid extra for a late check out and had to move room after 11am, this wasn’t a problem, however, room supplied for the afternoon wasn’t of same standard as one we had previously, particularly the bathroom as around the shower was black with mould, not what you expect from a five star hotel - all great prior to this though.

Great location - 10-15 min walk to restaurants along stunning seafront views. Luxurious pool area - double beds with roof & curtains. Deluxe sun beds. Free beach towels. Pebbles beach with hotel sunbeds 30 second walk from pool. Friendly staff.

All great

The staff were all fantastic. So friendly and mafe our stay so comfortable

Nothing!

Room’s and bed were comfortable as well as the pool facilities.

Bathroom fittings were very poor and hard to use, requested someone to come to check but help never arrived. Breakfast was shocking as well as all food services offered.

pool breakfast, kind staff

the bathroom

lovely location stunning

didn’t like the fact that the 3 star up the road was allowed to use all the facilities at out 5 star resort. that part of my stay was really poor I hope it stops doing that because it might turn me off from staying there again very very poor.

P Fantastic pool area.The general atmosphere and cleanliness. Dinner on the balcony lovely. Very professional staff.

All great nothing wrong

excellent food , perfect location

Great location, beautiful rooms, great view from the balcony, lovely spa, good breakfast and lovely staff

Nothing!

Lovely pool, good food and exceptional service

we liked almost everything about the Ionian Emerald. the one minor negative is that there were only a few shops and restaurants in walking distance.

Clean pool and bar area nice

Wanted an ocean view and could not accommodate.. never explained to us about the times for breakfast or how to contact the front desk so I had to call on my personal cell phone to ask. Did not inform us about concierge services or about boat rentals in the area which we happened to notice a brochure at the pool bar. Mattresses not comfortable for a 5 star hotel with the price charged. Pillows too hard …. I am saying there’s room for improvement…

Beautiful location, incredibly friendly staff - nothing was a problem. Very happy.

The hotel is in a perfect location if you come to Kefalonia to visit Drogarati Cave, Melissani underground lake and Myrtos beach. It is based in Sami are which is 40 mins from port Fiscardo and 45 mins from the airport. The staff is very professional and helpful, high standard of service, girls are super attentive, especially Maria and Elena, absolute rock stars. Easy to rent a car for a very good price. Rooms are very clean, perfect place to stop by if you are exploring the island. The hotel isn't big, but swimming pool area is nice.

The breakfast is terrible, 2 star hotel level max, perhaps because of covid, or that hotel was half empty, but food was limited. Also, the beach is not good, so do not expect a resort here, big pebbly and stony beach with small boats parked on both sides, very difficult to walk in the sea, poorly developed beach, definitely needs work on it!

Thank you Helena and staff for a lovely stay