Everything, could not fault this hotel at all. Friendliness of the staff, food was excellent, room was lovely and location perfect.

Nothing

Very comfortable bed. Room decor very nice and spotlessly clean. Loved the Molton Brown toiletries.

Would have preferred a bigger bed.

Lady at check in was very helpful

"Superior Room", Terrible experience. Loud rumbling/whirring noise outside window coming on and off all night - apparently the aircon plays up sometimes. Told hotel was full so no room change possible, apparently if I stay again then I'll be given a "better room", no chance! Long walk to room, up and down many flights of stairs. Bed was ok for one but would be too small for two. Tiny box toilet and shower room, seen better days, obvious historical water damage. Told the bar was shut at 23:40.

This property is well decorated and it’s a great worth of money!

Some facilities are a bit old, but it’s not a big problem though.

Location was. Great

N/a

Very good breakfast and location

Soap dispenser over bath not reachable if sitting in Bath, needs to be positioned lower. For an executive room, bed could be bigger.

All round pleasant stay, nice hotel (decor etc), friendly congenial staff in convenient location, good value.

Great location, excellent standard of room, excellent value for money

Nothing

Lovely clean rooms

Thin walls… fortunately there weren’t very noisy people staying but if there were it would be awful, you can hear next door and beyond!

AVOID. Unbelievably terrible service and the audacity to blame me for the issues is outrageous. I had booked for 4 nights. A Double-bed room under the staircase that had an old mouldy smell which flared my allergies. The first night I had silverfish crawl on my leg at 1:20 in the morning. I demanded a refund as I felt uncomfortable staying there. There were no other rooms to swap to at the time and they denied the refund as it was “against company policy”. So I had to sleep in the silverfish-infested room for the night. The property manager excused the silverfish in the room by saying it naturally comes with buildings made in the 1950’s, as if I paid 550 pounds plus a £50 holding fee to sleep with silverfish. (I also forgot my toiletries in the previous room and when I asked room service to bring it up to me they told me nothing was there, although that isn't as damning as the rest of the problems) The next day I swapped to a different room and, come to shower later in the night, found out this one had no hot water running. I contacted maintenance to fix the issue the next morning. The first plumber comes over and says it looks like I need to move rooms again as this needs time to be solved. He called a supervisor over, who initially also agreed. I spoke to this supervisor about the previous issues I've had and asked if there is someone I can speak to about a refund. He says he’ll see what he can do and heads out. 10 minutes later I go back down and he has a sudden change in tone, claiming that there was no issue and that I was “lying to try and get my money back”, that this was just “an operator issue” (even though his other colleague, A PLUMBER, also tested it out) and that “I had to come down here for nothing, you’re just wasting my time”. At that moment I handed my keys and left.

The sheer audacity to blame me for this is outrageous, and I now feel morally obliged to warn people about staying at your shoddy establishment. Had you maybe refunded me the first moment I asked, I might have not had to write this review, and just excused the silverfish as some one-off problem. But some things go beyond company policy, customer satisfaction comes before anything but it seems to be so far down on your list that you disrespected me in your hotel lobby. They are now refusing the refund even though I left early.

Location was good

Basement executive room was poorly lit, felt enclosed and at £192 for the night, not worth the price.

location was excellent and the bar was lovely, good lunch , good tunes !!

The hotel is more like a 5 star. Facilities are excellent. The staff are amazing. Couldn’t fault it at all.

1st Room 2nd Location 3rd Breakfast

Price for Parking.

Location good, nice breakfast, helpful staff

Very small room and en suite for the price, looks very dated. Stairway up to rooms was filthy, room fairly clean but very old looking.

Well located hotel. Room was adequate and pretty much as described. Bar looked fine but we did not use in.

Check in was slow but I think it was down to two group who had not preregistered. Bathroom was small and cramped but adequate. Lack of milk for tea and coffee.

Enough space for shower room

far from Train Station

Good location. Room decorated tastefully.

Bathroom smelt like drains. Shower seal on outside looked grubby/stained. Very small bathroom. Shower water cold. Breakfast not great.

Location . Rooms were small but comfortable

Rooms were hot in July . Those with small windows quite unbearable and unable to sleep. Staff varied greatly . Check in reception staff seemed almost unhappy I was there . Other staff seemd kinder. Has been similar experience other time I have stayed , leaves you it knowing what to expect

excellent staff, location and very pleasant.

great bar nice rooms.

The location is the only good thing about this hotel.

We asked to enter a little earlier than 15:00h it was possible but paying, leaving the room at 11h00 in the morning, it has no sensitivity or courtesy, it is cold and almost military. Expensive hotel for the quality it presents and a lot of lack of friendliness.

The location is great. The breakfast is probably the best English Breakfast in town. The majority of staff was also very friendly. The lady from Hong Kong was great and the two gentleman working alongside her were also very nice.

A 4* Hotel without a gym, without sports channels in the room or in the bar area, no piano or pool table in the bar, no entertainment options, and worse, with no tolerance for early check in or late check out (I mean, free of charge), doesn’t deserve a 4* rate. WAY too overpriced. Single bed is way too small and the blanket is shorter than the bed.

awful, no food and I wasn’t advised of this prior to arrival

room was dirty, towels were only hand towels in the room, I complained and the team shrugged their shoulders. I then checked out and booked somewhere else

Close to the town centre but quiet. Excellent breakfast - a cut above the typical hotel buffets. Helpful staff, lots of communication.

Fish tank in the entrance hallway was not very animal friendly - lots of medium size fish in a small tank, they looked pitiful

Location excellent and hotel was superb