It was very convenient for the Channel Tunnel terminal. The room absolutely as expected. All good.

The wait on arrival, while customers at the bar were given priority. To be fair we didn’t have to wait very long, but it was long enough with two tired little boys.

Lovely staff all went above and beyond for us

Nothing!

Helpful, friendly staff. excellent breakfast. Clean room.

Couldn't open window in the room, although there was a fan.

Really nice room with netflix. Staff were really friendly.

Bar was a bit rough and ready - out of character from the rest of the hotel. Very loud jukebox - locals were enjoying themselves.

I had requested and was approved for a late check out. The cleaner was banging on my door at 10am demanding me to leave. I explained I had an email confirming late checkout but she came back banging on the door continuously upsetting my little boy. I was not informed that the restaurant was being renovated. I will never be going back.

The rooms themselves were nice. Tv reception was patchy but overall nice rooms.

I was staying here with a bride to be the night before her wedding and wanted to do a little surprise for her. Called and spoke to the manager who at first seemed helpful. I paid for flowers to be arranged and the manager got them and took them to the room. He sprinkled some rose petals too which was a nice touch. I paid the manager the money for the flowers and he asked if I could buy him a drink to say thankyou which I said of course I would sort out when we were there and settled. He proceeded to remind me three more times Including when we arrived face to face. The bride to be and I went out for some dinner as we were exhausted after a busy day. The manager then called me on my mobile while I was out to tell me again he was waiting for his drink and he needed some compensation for his "troubles" of putting the flowers in the room! He then told me he wasn't leaving this unsettled and I could just pay him 10 pounds for his efforts. I felt like i had no choice but to pay him there and then as I was worried about when we returned to the hotel. To top it off, I was kept awake all night by a drunken man trying to break into the hotel and wrenching the entrance door off its hinges and the bride was kept awake by drunken brawls outside her room from the bar downstairs. Was a terrible experience. Hardly slept and felt pressured into paying the manager for a nice gesture which I had paid for anyway! Wouldn't recommend.

Pleasant staff and good breakfast.

Bathroom in need of alot of attention and shower too low for a tall person. A lot of rubbish in car park. We had booked a deluxe double room and feel we were overcharged.

location

the bathroom was not clean skirting boards and room dusty I was constantly sneezing from the bedding.