Great location for a match either at the main ground or the Stoop. Access to excellent Virgin Active gym next door. Comfortable beds and fridge in room

Bit of a mix up at check in but probably because it had changed from Marriott to Raddison a couple of days earlier. Some decor and carpets a little tired. Breakfast buffet not replenished as got closer to end of breakfast service.

great location for the rugby match we went to see. the team who service the rooms were very good.

one or two of the staff on reception were quite hard to understand. when we checked out we were charged much more than the booking.com agreed price. when we booked we assumed we could park there. it say parking is available on the website but it doesn’t say that if there is a match on you have to book it weeks in advance.

Its location for going to see Harlequins Rugby, it was also a decent standard and room was comfortable with large beds

Hallways were tired with taped down carpets and unable to open room windows even slightly to let fresh air in. Apparently this is for security reasons?

Location was walking distance from the Stoop, parking was available. Room was good and also access to Virgin Health for an hour or so.

Service at the bar was very slow for clients returning after the rugby game at the Stoop this should have been anticipated and extra staff brought in?

Staying with Glasgow Warriors was an added bonus

Price of breakfast

Location, staff, the rugby team I was supporting was staying there too.

A lapse in attention to detail, minor really, no replenish of teas or coffees etc for the second night. Only noticed on morning of departure

Size of room and bed. Pleasant staff. Free parking. Safe, ironing facilities and hairdryer, tea/coffee etc. A convenient location for where we needed to go; bus stops outside hotel. Good breakfast. Bathroom sink plunger and tv not working in our room, however we were given an alternative room.

Probably many problems due to being in the middle of changing ownership. Restaurant; this was not available the first evening (a private event), we had not been informed. The bar served limited snacks. We didn’t eat in the hotel after that so not sure if that was the case every evening. Room and general decor; generally tired, in need of updating. Charges; for room, breakfast and sundries; confusing for us and the staff. Not sure if I ended up paying the right amount, think we were charged for 2 breakfast when it was included in room rate but that wasn’t clear or we’d have had breakfast every day! To access the pool and sports facilities you had to go outside hotel into a different entrance (Virgin Active)

Location excellent as we were there to visit Twickenham Stadium

A little worn in places