JW Marriott Khao Lak Resort and Spa

The property is well kept, and very clean. The beach is wonderful and quiet, with free comfortable sofas, bicycle, boogie and surf boards, etc. The hotel also includes a deli, chocolate shop, several restaurants, a fitness center, and a wonderful well equipped gym. The rooms are very spacious, clean, and quite. Also, there is a massive

It is a pity that there were some renovations works.

Everything is perfect.

hope there are more surfing classes.

Pleasant staff and good services

Nil

הנה נוסח משוב באנגלית, ברור, ענייני, ומשקף גם את הדברים My stay at JW Marriott Khao Lak Resort & Spa was a mixed experience. First, I want to mention the positives. The food was excellent throughout our stay, with a great variety and very high quality. The facilities are beautiful and clearly designed with a lot of attention to detail, which we really appreciated. Small touches such as sunscreen available by the pool and bath salts prepared in the room made the experience feel thoughtful and luxurious. Unfortunately, the service level did not match the standard we expected from a hotel of this level, and this significantly impacted our experience. Our vacation started on the wrong foot during check-in. There was a discrepancy between the price listed on Booking and the amount we were asked to pay at the hotel. While the manager later came and explained the difference, the front desk representative who initially handled the situation was unpleasant and made an already frustrating situation feel worse. In addition, we were surprised that there was no waiter service at the pools, and the bartenders at the main pool bar were not welcoming or service-oriented. For us, service is one of the most important parts of a luxury hotel experience. While the property itself is beautiful and the food was wonderful, the disappointing service means I do not see myself returning for another stay.