The staff were exceptionally lovely and very welcoming to our dog.

Nothing

Good location. Clean and comfortable

The breakfast was lovely . Im vegetarian and gluten free and Hollie the waitress was exeptionally helpful in obtaining gluten free bread , Soya milk and vegetarian sausages for me . Excellent service! Thank you Hollie .

Mushrooms would have been nice with the breakfast . Appart from that all was lovely !

We have never had a problem with the hotel's breakfast, assuming all normal health and safety precautions were in place. On one of our last mornings at the hotel we saw another guest inadvertently drop a fried tomato onto the floor below the breakfast bar, scoop it up and leave it for clean-up the side of the buffet, away from hot food... then just a moment later watched one of the male breakfast staff return it with tongs to the full tray of hot tomatoes in the buffet. Why?

While our stay was what we anticipated, having stayed there many times in previous years, we were astonished when we began receiving hundreds of $ in parking fines for parking in the hotel's own private parking lot, for the period we were paid guests. As there seems to be over a month's delay in receiving these notifications, no doubt there is the likelihood of us receiving additional fines for every night of the weeks we were guests at Holiday Inn, Newport. Zero explanation from hotel staff/management as to why this has happened, and apparently the responsibility is ours to keep checking back as we receive more fines to see if they will be removed. We were told that the overnight parking violations incurred by their paid guests, at their hotel's private parking lot, are NOT their responsibility. Potential Guests Beware!

Excellent breakfast, nice clean room

Quieter music such AS CLASSICAL Why have tv on without sound

Near location we needed

All of us left with tummy bugs

Everything

got about 3 hours sleep, uncomfortable and waking because of the noisy aircon- not even switched on.

noise

Lots of breakfast options, friendly staff and large, clean room

The hotel was easy to find and close off the M4. We were given a room that faced the car park as the side facing the road might be noisier. They have a large car park and all you need to do is give them your registration number. Breakfast was good with quite a bit of choice. There is a pub nearby, the Dragonfly, which does lunches and evening meals. We just went in for a drink but the restaurant was very busy so might be best to book ahead.

the location

they had no orange juice for my children was out of stock

One thing that stood out was how clean the hotel is. Even the corners in corridors were clean! We were pleasantly surprised at the size of our room, the bed comfort and the facilities. Staff were professional and friendly. Breakfast was great - and fantastic to have it included. Unlike Premier Inn, who have increased their prices, standards have dropped and you have to pay for breakfast. We stop at the hotel regularly to use the EV charger and now we will be staying overnight often too. Great location - for motorway, to visit the National Trust property and Newport. Pub next door has equally high standards.

Smokers standing close to front doors, so smoke drifting into lounge area - and cigarette ends on ground outside (despite there being a bin for them).

Lovely breakfast - hot and good variety

The duvet was too heavy in weight

friendly staff very welcoming

Friendly staffs

Breakfast room too small

The staff were friendly and helpful. The hotel was in a perfect position for the funeral and wake. It was spotless. The bar was a nice surprise. Breakfast had plenty of choice.

N/A

Clean, comfy room

Bed was a little small but that's me just being fussy.

bedroom not warm enough