Comfortable bathtub, a great location. Very friendly staff. Coffee shops and restaurants are right there. Room service was also good. Wifi and a safe box were very easy to use. All kitchen tools were there. Perfect city view. I will definitely stay there again!

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Excellent location and great stay.

The location of this hotel is great fora any tourist. You are close enough to the West Lake without being right in the middle of the city. You have access to many buses, taxis and a 10 minute walk to the Subway

Everything met my needs

Wifi really pour and slow

I was in this hotel for third time for work. It is perfectly located and meets all my requirements in terms of confort, property and facilities. Free WiFi is very slow.

Only free WiFi speed!

nice hotel with modern rooms and facilities including gym and Swimming pool. Location is close to the green area of the west lake. Friendly staff.

around the hotel, there are only limited restaurants and shops.

It’s a well equipped studio that provides almost everything you would need for a short stay. The king size bed is super large and comfortable for 2 tall people. It’s very clean. The shower head got great pressure and volume at higher floors. The bath tub is also super nice with an overlooking window into the city

We had some issues with the lock of the safe which somehow can no longer be locked using the codes we set. The technician came quickly but did not seem like knowing what to do, he started disassembling the electrical unit which we did not have time to wait for that. We had to tell him come back later

it was worst experience ever staying there

room had big cleaning issues, room has odor, bed bugs,water splashing in the shower, it was nightmare to staying there, AC was out! and blowing hot air! I lost my next day business meeting as I couldn't sleep all night long, even there were not a towel for shower! they were not prepared to accept guest, it shows they are 5 Star property but in reality it was hostel accommodation which made my stay worse than ever , I contacted property management couple times to ask them to help me fix the room issue , their answer was SORRY! it's a apartment complex which has permanent residents so while you are walking in the corridor you can see residents left their unit doors open , talking out loud and smoking cigarettes! cigarette smell come through air conditioning systems and blows up to your room 24 hours! I canceled my second day of stay , overall it was very very bad experience for me to staying in hangzhou city with oakwood, booking.com need to review the standards of putting properties as a 5 star ,