Food, beach and the area around the hotel.

No proper breakfast buffet. Very limited selection.

Everything was simply great! we were spent there an excellent time ! I am strongly recommended!

Not important for everyone, but if you are sensitive to noise, you surely need ears plugs if you book the sloth room as phonic isolation is not its strong point ;-) otherwise, everything was great!

The staff and facilities, the views. Food was good also

Proximity to beach. Exceptional staff

The smell in the room at times

Room terrace is great with a amazing view. Personal is super friendly. Hotel territory is super green and cozy. Hotel located right on the beach.

Breakfast is terrible (it’s not tasty at all, poor selection, small portions) No air conditioning in the room. No refrigerator in the room.

gorgeous grounds and rooms, vibrant beach, friendly helpful staff

Hotel grounds and proximity to the beach was amazing. We didn't take any tours but front desk staff was great giving us directions by car to local attractions Manzanillo park and Punta Uva Beach. We had a bungalow of sorts which was great.

Dinner was bad we only ate there first night, food was cold and not very tasty. Some of the waiters were a bit clueless. They had shrimp available from the bar in the afternoon but we asked for it at dinner and the answer was no. We wanted to eat at around 5:30 and the answer was no I ordered a beer on the beach which showed up warm. Breakfast was OK but I have had better/

The gardens and beach are wonderful.

The rooms are not equipped with AC, they are also not sound proof.

Booking

everything was exceptional

cleaned and well maintained, delicious food.

nothing

on the beach, excellent location to Puerto Viejo

Amazing accomodation with perfect staff. They were helpful and very kind. We were in "ocean room" which was amazing with amazing view. Hotel has perfect location and food there is more than perfect! We had amazing time there. 110%satisfied. Thank you :)

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Hello! My husband and I stayed here on our way to and from Panama. It was the perfect spot. on our way down we stayed one night in a small bungalow that was very private and super cute! On the way back we stayed in an ocean room that is above the lobby and restaurant. Both rooms were very beautiful and clean. The staff is amazing. The hotel is very clean and well maintained. The food and drinks are fantastic and affordable. They have an amazing breakfast that was included with the stay. My husband and I had the best deep tissue massage right on the ocean for a very reasonable price! They have a shop across the road with everything you would need. The tour people are great. We rented bikes twice and rode to town. It’s a fun ride! We enjoyed our stay very much and cannot wait to visit again!

They are kinda picky on what dollars or colones bills you use at the store across the way, so just make sure there are no tears on your bills and no paper colones bills… This isn’t really negative if you don’t mind, but the ocean rooms are not very private. Next time I would choose the single bungalow when we came back through. It was no problem, but if you want to have a more discrete room than I would suggest one that is not above the restaurant.

The location is gobsmacking. I've been coming to Puerto Viejo for 30 years (although first time here) and this is the only place near town where you can stay right on the water (rooms with ocean view) yet still have all the amenities of a world-class resort. Staff were perfectly attentive and perfectly laid back. We only had breakfast in the restaurant, but there were different options everyday, and everything we had was delicious & fresh, fruits, bread, eggs, etc. They are also very helpful at coordinating activities such as snorkeling trips, hiking expeditions, transportation around the country without charging any more than if you booked the activities yourself. Cheerful staff everywhere spread good mood all around. Also, we saw beautiful wildlife all over, colorful frogs, birds, snakes, butterflies.

Puerto Viejo is at least a 4 hour drive from the San Jose airport, although you can fly pretty cheaply from San Jose to Limon, then only 1 hour by car. The hotel will probably help you book that option. (I wouldn't wing it from Limon.)

location, facilities

We liked the ambience of the restaurant, the beach facing bars.

The first day when we came in, there was a strong drainage kind of musty smell in the room, which was a tropical room. When we complained, the people at reception told us that it is because of humidity and sprayed some room freshner. I was okay with it. However the next night was a disaster, when we had gone out for a bit and on returning found that the entire room was raining soap water leaking from the roof presumably from the bathroom upstairs and we had some of our luggage get drenched. When we complained, we were told that it was because the bathtub on top had overflown, however it does indicate that there was a leakage issue for the room which hadn't been looked into or fixed. We were given temporary boarding in an apartment in a different place which was on the middle of the street and we couldn't sleep well that night due to the sound of traffic. We then had to request a refund back for that night and the next night as we did not want to continue our stay there. The reception staff were polite and helped us with the refund. Unfortunately this incident did damage our spirits of our visit to the Carribean coast as this was supposed to be a birthday trip.