Location, friendly staff

If you are a light sleeper can be a problem you can hear everything around

The hotel is clean and the staff is kind. It is a small but attractive space that met our needs.

It is about a 6-minute walk west from the central plazas, but most of the interesting/appealing part of the town seems to be in the northeast section. Thus the location was so-so. The included breakfast was not very good.

Nice common areas

very small room and unconfortable bed

The staff are welcoming and accommodating. The ambiance is authentic, quaint, and cozy. The decor is all local craft. Great location. The breakfasts are very generous, with lots of healthy options.

This was a charming hotel, placed well for access to the town, but in a quieter location. It had a great feel to it. The staff were absolutely lovely. The breakfast was simple and one of the nicest on our trip. The hotel has a great feel to it and is definitely a good choice for couples.

The Wi-Fi was very slow, so we couldn't work effectively from the hotel. The entrance door bell that rings in reception is a bit loud and intrusive for the room we were staying in (1). A minor annoyance if you are trying to get to sleep. Maybe let guests enter without having to buzz in at night?

we enjoy the stay,everything was excellent!

The staff was really nice, always smiling and welcoming. This hotel has one of the best water pressure and warmth i've experienced in Mexico! This is totally a plus!! The breakfast was simple and yet sufficient and delicious. It is served in a little kitchen and you can see the staff making it and serving it to you fresh. They give you a bottle of water every morning which was very nice! The hotel itself is very arty, beautiful. It has a mandarine tree and was lovely.

The location is a bit far from the center. It is quite remote, but still walkable (10 minutes). Still, too far for me. There is not A.C nor fan in the room, my husband was hot but I didn't mind because it was chilly during the evenings. The room was small, which was not comfortable with two suitcases.

The lady working in reception is extremely pretty. Other workers are also very kind and helpful.

Maybe You could give some cheese for breakfast

location

The public areas are lovely, staff is wonderful and the location is great. Very good bang for the buck.

It was stuffy and a bit hot in the room - no w on brows to open or fan. A fan would have been great. The breakfast was not very good.

staff kindness & localisation!

wifi can be shaky

I liked the decor, the entrance was secure, staff friendly and accommodating, bag storage service , heater, hot strong shower, comfortable bed .

breakfast was a little basic , the eggs over cooked for my liking , coffee weak.

Wow, what an unassuming little hotel, but just super comfortable! We even came back when we passed through San Cris the second time. Ample breakfast given it was included in the price of the room with choice of eggs, hotcakes, quesadillas etc, plus fruit, juice, yoghurt, refill coffee. They also had filtered water available. The staff here are very efficient and friendly with everything from payment to cleaning to check out. Very, very hot water in the shower! And hairdryers! It is a great location travelling with a car because it's not far from the highway but we had no problem finding a park super close to the hotel, and yet it's still walking distance to everywhere in the centre. I'll definitely go back a third time!

Nothing. One thing to mention though is that the double room we had is not huge, so if you have tonnes of luggage it may not be ideal. But I liked it as it was nice and cosy.

Lovingly decorated rooms and very friendly and helpful personnel, tasty breakfast and comfortable beds. Best to speak some basic Spanish or have Google translate ready. My only concern is that the reception was usually only open after 11 am. But full points because the people were amazing even though I wasn't the easiest guest (getting tooth trouble halfway into my stay and asking for ice from the kitchen a lot)

Perfect hotel with a lovely terrace. It is peaceful yet still close to all the restaurants and shops. It was very good value; it was only a tiny bit more than the dorm bed in a hostel I stayed in nearby but Zaguan’s staff are very kind and the hotel has so much more charm.

The people who run this hotel should teach a class on a establishment should be ran the place is amazing one of the best experiences we have ever had.

Nothing

Amazing design and interior, tasty breakfast, nice staff