The restaurant was closed and we were unable to get any food on arrival or dinners.

The retuning closed

Peaceful location

Outside traffic

The staff were helpful and friendly. Having off street parking is great. Rooms are spacious and clean. Breakfast was great. Can walk to town either directly or round lake front easily.

Very tired and old. Hadn’t realised there are 2 Copthorne’s. This one is extremely dated (actual key for door, carpet is worn and tired, no heated towel rail etc, very basic). Felt a little overcharged for what it is.

There are many, many... I mean many places to stay in Queenstown for a variety of budgets and dependent on where you would like to be located. Driving around Queenstown is not easy because of the amount of traffic, pedestrians and parking; walking is a better option. The rooms at the Lakeview had good views of the lake and mountains. The bed was comfortable and the bathroom was large and useable. Parking was great and because you could leave your car there and walk to Queenstown it was helpful. The reception and bar staff were friendly and helpful. Having a bar/restaurant was helpful on a rainy day so you didn't have to walk in inclement weather or navigate the roads with others.

There was also a great view of construction happening on the road but that is only temporary and hardly the fault of the Hotel. What is in the purview of the Hotel and their staff was cleaning and maintaining of the rooms. I found an empty beer can and a charging cable in the wardrobe of the room from previous occupants.

We have a room for 4 with lakeside view balcony.

A room for 4 with only 1 shower facility is inconvenient. Car parking is inconvenient due to ongoing and extensive construction work. One of the room is too small to accommodate 2 adults.

The breakfast hot foods was often cold/warm. I don’t think the containers items were in kept the food hot enough

The price per night was too expensive

We are a family of seven staying for 3 nights. The counter staff was very friendly and helpful. The room was spacious and clean, with a great view from the balcony. At night with a clear sky, watching the stars from the balcony was a great experience. The location was great, walking distances to good points of interest. Not to mention walking to the town area for good food and shopping if desired. Highly recommended to those who are visiting Queenstown.

None at all.

10-15 minutes walk to Queenstown city centre. The concierge was able to store our luggages after we checked out. The concierge also helped us book a taxi to the airport.

Room wasn’t ready when we arrive at 8pm+ for check in. The concierge offered us free drinks at the hotel bar & asked us to wait for 20 minutes. After around 30 minutes, the room was finally ready for check in. My sister who slept on a single bed got bitten by bed bugs. Red bumps started to develop after she woke up & have caused severe itching. Very disappointed with the level of cleanliness.

Staff

Access

Great parking. Good price. Comfy beds. Close enough to town.

A little dated. The walk up the hill from town was a little niggly.

Located within proximity of city centre.

Room services

fantastic views; staff were very pleasant and always spoke to us

lounge heater didn’t work; couch looked like it came off the rubbish dump; upstairs toilet barely flushed; fridge froze all our food even when turned to the warmest setting

View was magnificent and it was reasonably close to town.

Happy with everything.

Great view Sky sports

Staff were friendly, especially the lovely French lady at reception that we engaged with. The meal was exceptionally good value for money. We highly recommend the steak with frites & red wine Jus 🍷 Tres Bien.

breakfast

clearance