Clean and nice size

There was no water bottles

To tell the true the food was not good I ordered a pasta Alfredo for dinner and was cold i had to claim they put in the microway to warm and the cheese got all together...

The food

Close to restaurants, parks etc

The staff was very professional.

There weren’t a lot of restaurants nearby. The hotel restaurant was overpriced with average food.

spacious rooms

the staff was inattentive, unhelpful and untrained. snack bar area was limited. could not sign bills to our room. had to pay up for every purchase one small bottle of water in the room and one coffee packet which was not replenished

The staff was really awesome! They were super helpful and friendly and worked hard to take care of any issues I had.

Firstly, my booking did not match my expectations as the room was smaller than what I had initially booked. Although the staff attempted to rectify the situation with a breakfast of toast and jam, it was not a satisfactory resolution. Additionally, my card key malfunctioned twice within 24 hours. Lastly, I was disappointed to find that three out of six gym machines were out of order. It would be greatly appreciated if these issues could be addressed to improve the overall experience for future guests.

great location

very uncomfortable room / bathroom. Poor overall maintenance

They made an extra charge to my room of $200 and have refused to refund it.

They didn't respond to my request to book an extra night and I found another hotel only to be charged for it. I am still disputing this but still no response. I feel defrauded.

Location, staff very helpful

The place has deteriorated sinxe my last visit. Carpet needs deep cleaning

Location, staff, comfortable. Great view from 10th floor

Old towels & liners, not big deal though

Very central position, room very clean.

Room a bit small.

modern rooms

it’s not located in Polanco as the name says, if you want something walking distance from the Main Street you need to look for another property

The location is unbeatable and I had a studio to my own. The TV was HUGE (which I loved), the bed comfy, and the price was super reasonable. Staff are also very attentive.

The Wi-Fi is pretty poor in general, and, I believe this seems to be a problem with hotels located in central Mexico City, the water temperature in the shower isn't just warm enough. The bathrooms could be a bit more modern, but overall, I didn't dislike my stay.

super well located! beds are comfortable and showers are great. service js really good as well. great value for money!

nothing

Location

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