Amazing staffs..very friendly and helpful. Right from the bellhop to the manager.

Nothing

They had a great buffet menu and delicious food.

The Delux room is not meet the expectation.

fantastic colonial hotel with lots of English traditions. ground were immaculate and service was very good. the room was comfortable and it was lovely to find a chocolate birthday cake for my mums celebrations. the Thai restaurant was delicious - would recommend for an evening meal. breakfast buffet had plenty of choice.

the spa was a huge disappointment. despite the signs saying silence and to expect a “tranquil” experience - we found children playing fighting and screaming in the pool which made it far from relaxing. we were unable to use the pool for this reason which was a shame.

Beautiful traditional building with the best High Tea ever! The gardens where amazing! Staff were extremely helpful and friendly. No request was too difficult. Very patient. Bar staff were EXCELLENT at making cocktails. Great prices for cocktails. Excellent local tours including an unexpected impromptu guided tour around the township where unexpected hidden jewels were found.

The water pressure in the shower was poor and we couldn't get any hot water for a shower so we were very uncomfortable and extremely quick showers.

It’s the old British hotel from times past and it’s in excellent condition. It’s within walking distance of the main part of town. The atmosphere is lovely and the meals were terrific.

I guess they think it’s nice to have you sit in the reception area and be served tea while they take their time registering you. At that point we were not in that mode, and just wanted to get to our room quickly. I could have easily taken my luggage to the room but had to wait for them to deliver it 15 minutes later. I don’t mind tipping them - I just don’t want to wait for my luggage.

The setting was perfect, gardens fabulous staff lovely and room comfortable. Indian restaurant food excellent

food in the magnolia restaurant not the best we have had but also not the worst

Atmosphere, comfort exceeded our expectations, would like to return.

The hotel building, along with the garden and amenities is well maintained. Wooden floors, lobby, welcome/reception, choice of restaurants. In addition to above sports & tours are well arranged.

None i would say.

very beautiful and historical hotel with amazing facilities and adorable caring staff. will return.

the rooms are quite small but well equipped.

the feeling and garden,

the room at first floor and feel like under ground

Everything was fantastic - rooms were exceptionally clean whilst maintaining the heritage of the design. Food was great (but pricey), gardens and facilities were also very very good.

Prices are relatively expensive but clearly the best hotel in the area if not one of the best in Sri Lanka

beautiful well-kept hotel with gorgeous cosy rooms. very clean. grounds and garden were beautiful. lively main restaurant. good buffet selection for dinner and breakfast. nice indoor and outdoor play areas for kids. lovely hill weather and refreshing get away from the heat of Colombo. will stay again.

some of the staff were a bit haughty and we had some misunderstandings with the hosts at the welcome wagon at the main restaurant. can be improved on. but in general staff were quite nice. gets very busy during weekend and holidays. when all the tables were full at the restaurant for instance, some of the staff quickly got into motion to go out of the way to set up additional tables for us. we appreciated it!

Morning, it was quite after Saturday crowd. Suddenly, hotel was nice and well equipped. But you don’t see it with the crowd

Bad bathroom, not cleaned for ages, no view, just roof, couldn’t sleep as rain drops from tubes falling on metal roof the whole night

wonderful colonial style hotel great service and high standard good facilities great spa with massage

can be busy since it’s a large hotel

Amazing old-world hotel. Everyone in my family from the 3 year old to the 77 year old loved everything, from the playground and playroom to the immaculate gardens and rooms and the food. People complain about the bathrooms but they're adequate, just not very updated.

Spacious room, very comfortable beds (like heaven!), a great bath and shower, amenities present, fresh towels, very hygienic!! Very friendly and good English speaking (!!!!) staff! very professional service in the restaurants. Wonderful food in the restaurants too! We are frequent luxury restaurant visitors too and loved the food over here! They have a large assortment of wine! Breakfast buffet is outstanding! There’s nothing we can think of which was not present! A lovely pool inside with a well equipped gym and sauna! The high tea is from high quality, good value for your money! Thank you so much to the general manager mister Suresh for the nice talks and the staff for their effort!

No AC in the room, but that’s not really necessary in Nuwara Eliya where it can be pretty cold. Also you can not adjust the temperature in your own room. Only 1 socket at the bed!! For this luxury level a jacuzzi near the pool would be a good idea!

Location is really cool and breakfast is good.

Garden is so beautiful and if we have a seating arrangements would be much better.