The rooms. Ours was very comfortable, large, and beautifully decorated. The huge shower was supplied with quality soap, shampoo, and conditioner. The refrigerator was a nice surprise. The beds were comfy. Common areas. There are plenty of seating areas and places to lounge and relax if you don’t want to stay inside your room. The pool is large, clean and a nice way to cool off on a hot day. The amazing staff. From the moment we arrived until the time we departed every member of the staff was kind and helpful. Everyone from the front desk reception employees to the house keeper passing us in the hallway smiled and said hello. They were helpful and did everything they could to assist us with plans and any requests we had. They arranged laundry service, printed a map and helped us locate different places, arranged a taxi to our next location, and answered our many questions. Location. Step out onto the street, look to your right and you will see the beautiful yellow cathedral on the square about two blocks away. The hotel is located in a safe and convenient area.

Potable water. Or lack of potable water. No drinking water is supplied which to me was a huge deal and the reason they did not get ten stars. During check in we asked where we could fill our water bottles and were given directions to a super market. We were hot and tired and just wanted to have a dip in the pool and a nap. But instead we had to go back out into the heat to walk two blocks to a store to purchase a gallon of water to keep in our room. This was the only hotel in Nicaragua that we stayed in that didn’t provide any drinking water. For the price of the room at the very least they should have at least a couple of bottles of water in the room, but really they should have water available to refill the bottles we had brought with us. Lack of privacy for bathroom. There is a door for the toilet, but the shower, sink and dressing area were open to the room. Probably not an issue for most, but if you would like a little privacy it could be challenging. Breakfast. A typical Nica breakfast is included, and it was just okay. Not bad, but not great. Lots of room for improvement, maybe even add just a little fresh fruit or maybe a slice of avocado.

Amazing facilities, big, confortable room, beautiful swimming pool in courtyard, great central location, friendly staff

great location, fabulous aircon, helpful staff (they even let us use their phone to make a couple of calls)

we didn’t know about the blackout blinds, and the first day they tried to limit our breakfast selection/charge extra, even though we’d paid for it.

location, swimming pool

breakfast ans staff wasn’t really friendly

Great staff, excellent breakfast. So close to everything we wanted to see and do.

great location, huge room and bathroom , lovely staff, good breakfast

Reliable hot water in a giant bathroom, good breakfast and perfect location

this property was amazing, the breakfast was terrific (we got the traditional both mornings), the staff was out of this world, the room was so comfortable and unique, and the pool area was relaxing. all within the city center so walking anywhere in Granada was a breeze. we will definitely be back!