the rating is for the I had. you have to ask for a room in the hotel itself very very good with good breakfast.

1. value for money 2, good breakfast 3. strong wifi internet 4. good location

1. Double bed for 2 people is too too small. I dont recommend 2 people to stay in double bed room Twin bed room will be OK, But it was not available when we stayed. 2, Dinner took 1,5 hour after order

Great garden and comfy beds

Rooms very small and breakfast could have more options

Very quiet and friendly place, close to the golf courses

Best value for money in Mbarara

nothing

beautiful location. quiet and serene

terrible beddings… not clean not fresh… with smudges of dirty feet on the beddings. breakfast really lacking…

I arrived later than the check-in time, about 1:30 am. The location is quite close to the city centre. I arrived with the Boda Boda (if you are in Uganda,, you pretty much know what this is ),, and the route was safe, the boda guy stayed to make sure that I was attended to and the security guard was instant and very helpful. The staff and team on the group were very helpful and oh My the breakfast compared to the cost is really a great treat. I am vegan and had great options.

The water heater switch is outside the room. A fact I didn't know was possible. Perhaps for the next guest, let them know especially since i needed a shower after midnight check in :)

we got free Mangos from the garden!

the wifi and electricity went for some time, wifi not accessible everywhere, in our room for example

It was just very easy being there. Everything was fine and would def go there again

Wasn't so keen on the white processed bread and margarine when it came to toast in the morning at breakfast

Location

Everything was fantastic

The staff were okay,clean, food is good,quiet,wifi was great

wanted to stay longer but i have to move

Location

Not that good, could have been a great place to stay, very calm, no noise environment. The beds are absolutely horrible, they are made of foam and for heavy and very tall people like me and my buddy terrible to sleep in. The lady behind the reception had ZERO interest in helping us and had a hard time talking to us because she was so bored. Try at least to be friendly next time.

Best value for money hotel in Mbarara

Nothing

Staff was very amicable and helpful

Water pressure in bathroom needs improvement

We were just passing through Mbarara and needed a hotel for the night. It was clean and looked to be a nice quiet location. The room was nice and clean and the bed and facilities were comfortable.

Staff were unhelpful. Tried to charge us more for the room than advertised. I had to challenge them and was met with aggression. They even had the price for the room on the wall and still tried to say it was more. Once we were settled we wanted an early night as it had been a long travel day. In the garden of the hotel other guest we’re playing music so loudly it was like a club in our room until about midnight. once that finished there was music coming from somewhere else in the hotel and that went on until 3am. We got absolutely no sleep. I tried to find someone in the night to complain to but there was no one around anywhere. In the morning I told the lady on reception and was told there was lo music playing at the Hotel it must have been somewhere else. Not even an apology was offered. Was ignored by the breakfast staff and after that we packed and left. Bad service and bad atmosphere.

The location is great because there's no noises around therefore a good place to rest for the night

That the management failed to reserve my room even after booking. I was given a second last room

I stayed for one night at Palace Hotel. Location is close to the city. Staff was friendly. Food was delicious. The room comfortable and clean.