location is super , staffs are nice, the rooms are clean

The location is fantastic, right in downtown Lugano. Most if not all rooms have a great view of Lake Lugano... It was absolutely beautiful. Free breakfast included.

Lugano in general is a bit expensive. A taxi to go like a mile from the train station was 30 francs. That's not really the hotels fault, but something to note.

Good location

Renovation at next door house. Terrible noise. Got a parking ticket at next door parking house because nobody told us that you are not allowed to park at first floor. Hotell took also a parking fee from us so total parking per one night 90 euros :( Not so good breakfast. Chek out time 10.30.

Location,view of balcony,staffs,the breakfast...

Nothing

location and staff very nice and helpful

Excelent location with exceptional staff. It is not my first, neither my last time in this extraordinary hotel and cite.

Incredible location, even better views.

Breakfast was great View overlooking lake was beautiful

Pillows were awful

Gorgeous scenery and spotlessly clean

didn't like the coffee maker in the room I would have preferred a kettle

location is very good. also very clean

old furnitures

The view of the lake and the breakfast

No fan in the bathroom

The room with the view was excellent and the location is perfect.

Breakfast, size of the room, bath too small.

The location is unbeatable, right in front of Lake Lugano and next to a bus stop and near the funicular to connect you pretty much everywhere without the need for a car! The staff was friendly and super informative. Will definitely return!

The tub was so concave in our room (67-68) you could barely stand for a shower. It should have been advertised as bath only. Also, though on a third floor, you could hear the traffic pretty consistently with the windows/balcony open.

Friendly and attentive staff, great sized room, very good breakfast and of course the location! Within 200m? Of the Fanicular (which if we had known could have saved us 25cf.

Being very picky, the floor heights differed between some rooms, making it tricky for the short memoried! Also 2 of the 3 pillows were concrete... so my wife slept well :)

Location was fantastic, possibly the best spot in town. I came by train and it is a very short and simple walk from the cable car. The staff were very friendly and helpful. Plenty of food options close by.

Location is perfect for lake views and two minutes walk into town, but there is quite a busy road in between lake and hotel. Quiet room but quite noisy on the small balcony.

Nothing, but its essental to use the free funicular back to the rail station.

lake front, walking distance to shops and restaurants, lovely breakfast buffet

It’s a little worn but that feature adds to its charm

The view, the location, breakfast, little balcony

The bathtub

good position

old fashioned

location - on the lake front. comfortable room spotlessly clean, quiet. good breakfast. guest sitting room available, helpful, friendly staff

nothing

Fantastic views over the lake. Very close to train station and the main centre. Lovely comfortable bed, gorgeous sunny breakfast room overlooking the lake. Little balcony with stunning views over the lake

Room very small, shower over very narrow bath felt a little unsafe