the beds where comfy and the room was very spacious

when we arrived, the room stunk of smoke as if someone had been smoking in there, all of us said this too! the telly didn’t work at first, we ordered a family room but only got two cups for drinks…we was going to a concert the night we stayed and the receptionist said ring the late night number displayed outside and someone will let you in, we was stood waiting half an hour as the number we was ringing was going straight to Tescos mobile, we had to wait till another customer walked by to let us in and it was raining and cold and late!

It was convinent location for me and confortable. However staff were a little slow in respending

I asked for some supplies and got none until i left

The room was a good size and there were 4 beds in the family room so plenty of space for us 3 friends. There was an ironing board and iron in the cupboard and tea-making facilites so perfect for us!

There were only 2 mugs and 2 glasses in the family room - should've had at least 4.

convenient to the tram lines & easy to find.

on our particular stay (27th November) we were placed next to a function hall with blaring music until 1am, thus unable to get a good nights rest.

I liked the size of the room

TV controller was stickey and didnt work properly No real entertainment to get you out of your room Fire alarm randomly going off at 4am

my room door lock stopped working, I was locked out of my room at 1am for over an hour. the supervisor was drunk and stumbling all over the place while trying t get me back into my room guests shouting in the corridors very dissatisfied, wanted to complain but the same member of staff was at reception the following morning.

staff were excellent

Breakfast facilities and general service from the staff were great.

Staff were friendly and welcoming, on arrival i was told we had booked a different type of room, so showed my email confirming what i had booked. Manager assisted us and reassured us, we also had rooms on different floors and not close together, my friend has a guide dog and is unable to see, they kindly moved her downstairs on ground floor to room opposite mine, both doubles and at no extra cost, i was truly grateful, rooms very clean, bed was comfy and we were made welcome, my 8 yesr old daughter was estatic about being able to watch youtube in our room. Only downside was how far away from city centre they were but that was down to me.

Next day when we went to breakfast i was told breakfast was not booked and again had to show my proof this was frustrating after having the initial error with the rooms. Again i felt i had to explain myself, think communication within could be improved on. Also if we are shown the breakfasts cereals are in a different area to the cooked breakfasts which is buffet style, for a lady with visual impairment this could have been thought about but breakfast was nice

Clean,and the shower was very good

Paid for a deluxe double, still thought the room was a little small

We were given access to the room before normal check in time which was really helpful. Room large - staff friendly and very helpful

Only one towel in room on arrival but a further two supplied very promptly when requested the following morning.

wifi

room smells tobacco, and damp

Big smart tv, comfy bed, clean. Nice staff. Plugs next to bed with USB sockets. Basically everything you need at a reasonable price

the shower

the receptionist was very moody

I have stayed at this property on several occasions, it is very convenient in terms of my reason for visiting Manchester. The hotel rooms are generally clean, comfortable, parking is free and the staff are mostly very welcoming and professional when dealing with any issues.

On this occasion the room I was assigned was well below standard, paint was peeling of the wall in several areas of the room, there was damage to the tiles in the shower cubicle and a poor attempt was made to fill the damage. Staff was able to change the room originally assigned. Awoken between 2 to 3am on one of the nights by alarm sounding for around 2 minutes, no attempt was made to explain the cause of the alarm. After making enquires on checking out, I was informed that someone was smoking in their room.

my stay was peaceful and I was more than comfortable with everything

my door did not lock. meaning anyone with the card for the room could enter.

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Breakfast ok

When we arrive at around 2pm the receptionist gave me the room was so noisy. As tit is located above the bar I guess. and the night they had event at the ground floor. The music was so loud. It made us came back to change the room which I cannot have the twin bed I booked before. I found it was.very rude , Around 10.56am, a staff suddenly opened my door without knocking my door.. When she saw us just aplogised then later on a lady knocked my door again to chase us to leave.