My room was amazingly spacious and confortable. I loved it. Nice breakfast. Helpful staff.

Everything was perfect.

SPA! Location!

The room was spacious

When checking in nothing was explained to us. We did not know where pool was or if as guests we were entitled to use it or had to pay extra.

The location and free secure parking along with great helpful staff

some parts were showing signs of wear

Good value for money and very clean

Poor sound proofing and refuse collection outside our room (208) at 3.00AM

location friendly staff cleanliness

n/a

great breakfast, great location, good value for money, spacious rooms

rooms need some upgrade but acceptable

Lovely, helpful, hardworking staff. Great little spa and fab location by the harbour and beach but still quiet. Breakfast buffet better than I expected for the price.

The repeated high pitched and loud squealing each time we or nearby guests turned on a tap, flushed the loo or used the shower. Don't stay in room 202!

it was a lovely property and a lovely stay staff was very helpful

not anything I don’t. think

A good sized room with a sitting area.

Indifferent staff both at check in and breakfast. On booking I was given to understand that the restaurant was open in the evening and wasn't told otherwise until I specifically asked. The breakfast was OK but nothing special. The breakfast area was chaotic and items, e.g. cereal bowls, were missing. When I managed to find a member of staff to ask I was completely ignored. The hotel has great potential but is in need of a complete refurbishment and staff training.

Location

Very outdated hotel and rooms, restaurant open for breakfast only, terrible bf quality, short pool opening times (10-19).

Very close to the center of Puerto de las Nieves, but still quiet at night. Our room had a bath: nice extra! Spacious terrace.

Neither the room nor the common areas were clean. Water completely shut down for about an hour. Air-conditioning (and sockets) only works when you're in the room, so no keeping the room comfy while you're out. A/C makes a lot of noise! Patio furniture was not clean, but there were no cushions either. Use of swimming pool at €6 per person for 2 hours

Nice room with big balcony but no sea view. Beds very soft - I would get back problems if I need to sleep there more than 2 days. Good restaurants just 3min walk away.

fabulous room 209 , nicely designed building , great spa and pool in the basement , superior to the other upmarket hotel I stayed in the same town , which was 3 times the price! very good breakfast for the very reasonable price of the hotel .

nothing

The Spa was very nice.

large rooms, great location.

poor quality breakfast.

Wonderful hotel.Excellent staff esp.Yanira.Jose.Vanesa.Beatrice.So kind and helpful.The cleaners are amazing.The hotel is spotless.Fantastic room with lovely sea view.The spa is wonderful,so relaxing.The breakfast is excellent,so much lovely food.I recommend 100%.Thank You to all.

Nothing...all perfect.

Large room, quality of the hotel that you get for its price, location. Breakfast is average, but again, for its price it is fantastic. Recommended for a short stay!

Long check-in waiting time (some software issues but still, waiting 20 minutes to check in being the only person at the reception).

It was an excellent value for money (note that it was promotion time end of May). Location is great, with beautiful views from the room. The staff was really nice, breakfast was good.

I called out that the toilet is dripping so the water is being wasted continously. Since it was not leaking to the floor, they did not seem to mind, so nothing was done in those 2 days i was there (and probably longer). The hotel says it's eco-conscious when asking to use the towels more than once, do should be paying more attention not to waste water for no reason.