Excellent staff, good range of food in late evening and massive, interesting spread at breakfast

steps at entrance were not ideal for moving luggage

Outstanding staff, excellent breakfast. Very clean room and excellent location!!!

the gym could be improv

Breakfast with a wide variety of options; polite staff; exceptionally decorated hotel; spacious room; Some examples of the hotel staff's thoughtfulness: an extra TV set in the bathroom, a piece of linen placed under slippers every evening, and chocolates on the bedside table placed every evening, together with a goodnight message.

room size , breakfast and reception staff, location

nothing

Excellent service, confortable clean rooms and delicious breakfast!

The GDM was exceptional! From the moment we entered the hotel till the end of our stay, they took really care of us. The suite was stunning and very cleaned. One of the best breakfast I have experienced so far. Special thank you to Nissia who found the perfect restaurant recommendations and always had the best advices. We will be definube back.

Great location, very comfortable room, friendly staff fantastic breakfast...

• Very spacious room • Very good location; short to moderate walking distance to almost everything you could want or need. • Phenomenal breakfast; they have an incredibly wide array of items. They obviously have Greek/Cretan items, but they also have typical western European items, if you're so inclined. They also have a HUGE dessert/sweets selection that takes up two tables. They also add a personal touch to beverages; the coffee & tea are made fresh and the staff will bring it to your table. The orange juice appears to be freshly squeezed, as it actually tastes like real oranges. • The restaurant is also amazing; I recommend starting your meal with the Cretan Pork Apaki Bruschetta • Free 1L bottled water replenished daily

• Wi-Fi works intermittently; it stops working for a few seconds before starting up again • Bathroom has no ventilation and unpleasant odor; there is a drain on the floor, and the odors from the pipe escape through the drain opening.

Beautiful hotel. Friendly and helpful staff. Delicious dinner menu. Outstanding breakfast with many local specialties.

Everything was great.

Big rooms with soft sheets; free parking and close to bus stop; best breakfast; great security and soundproofing in rooms. Two blocks uphill to the archaeology museum and lots of great restaurants.

Reception is a little hard to find, and I carried my heavy bags up some stairs before I found it. Staff is wonderful. Driving in the historic district with narrow, windy one-way streets is a nightmare. Next time I’d skip the rental car entirely.

Excellent location Very good breakfast High quality Service and kind staff

The location of the hotel is perfect - close to the port for ferries, easy drive from the airport - bus also available. Pleasant and easy walk to the city centre from the hotel. Many restaurants in walking distance from the hotel too. The breakfast at the hotel is superb!! The staff, especially the restaurant staff are very welcoming, friendly and go out of their way to ensure you enjoy your experience. The rooms are comfortable with all that you need for your stay. Highly recommend a stay here! You won't be disappointed!

Everything. I couldn't fault anything. I hope I have the opportunity to stay another time

Loved everything

the food

a bit noisy from the planes overhead

The room was fine and the breakfasts were superb. The staff were friendly and responsive. The hotel position was brilliant, being close to the port and an easy walk to the town centre. The pool area was good though the restaurant was very expensive IMHO.

The room was sparse/minimalistic. There was nowhere to store our gear such as laptop/toothbrush chargers, books, glasses and other necessary travelling items. There were no drawers in the bedside tables or the desk. There were only 7 hangers in the closet which is not much good when 2 people are staying a week. The reception area was a bit confusing to say the least. Pillars everywhere. Be very careful when coming out of the lift going right to breakfast. Tall people could hit their heads against the white spiral staircase coming down from above. A ridiculous build.