Excellent location, with very helpful/friendly staff. Clean rooms.

Noise from train during the night could be an issue for light sleepers. Also the room, at least the bathroom, would benefit from an update.

location

the staff. had the most horrible experience. my guest (solo international traveller) fell I’ll with a bout of food poison. this is common for international travellers who eat Indian food. she requested for medication with the hotel staff and all she got as a reply was all stores are closed. I mean the night manager was dis courteous and unwilling to help. imagine her plight. she called me as an sos and I drove almost 15 km to bring her medicines. on the way I saw multiple day and night medications open. after taking up the issue with the night manager all I got a response is he isn’t aware. imagine being in the hospitality industry for 30+ years the first thing a hotel does is to ensure they have emergency contact for doctor ambulance and medical store. plus on this age of Google help no one can claim ignorance of a medical store. it’s only when I raised a big ruckus about the whole incident is what my guest started getting calls to ask her to tell me not to complain. first they dont attend then they keep calling a sick patient continuously. pathetic. I will not recommend this place to anyone. if you still want to stay pls make sure that you have no expectation from the staff.

the staff were very helpful and friendly.

nothing

Area & near to college

not had breakfast, it was not free price is too high should give discount for students visiting Mumbai for college interview / admissions. plan to give for 12 hrs. or over night stay or 24 hrs booking

Location

AC & breakfast. Breakfast almost no choice

The bell men who were humble and helpful..

The management and the check in desk staff, one namely Sachin... dishonesty....laid about the room which he explained is an upgrade... Yet was the worst room as too close to train station, constant noise of trains and the window wouldn't close. Booking.com was at £57.00, yet was charged £67.00. Very dissapointed this time, have used this hotel for 10 years, but would reconsider now.... Told the manager to go check the room personally for the benefit of the hotel... Not fit for dogs room number 361. Be careful. Hope to hear from the top management.

The location and staff are the best features of this hotel

The food is terrible. They must work on it else it will lose its advantage. . Also they need to update the pics of the rooms they are offering. A large part of the hotel is under renovation hence the rooms they show on the website are not what they offer when you reach the hotel. The room i was offered initially looked more like a dharamshala room and not worth the money I was paying.

location

value for Money

Nothing.

Horrible AC. Too much noise. Very old. Bathtub was broken, bathroom was unclean, no towels, cold water, uncomfortable stay.

Breakfast and Dinner was good.

According to your room and service you charged us a lot.I have travelled across globe but this experience being regular customer in your hotel was worse this time in city like Mumbai. Imp point to note check in time was given 9 am by your hotel but as we entered they told us to wait outside till 1 pm very unfair.We had to roam nearby place till 1 pm.kindly improve on all this or else take it tht you lost valued customer .

Stinky smell, Staff were not courtesies, no service