Localisation resto panoramique room service

Équipements vieillots. Salle de bains de la première chambre indigne d’un hôtel de cette catégorie. La nuit suivante j’ai été dans une autre chambre bien meilleure

Si, me gusto

Me hubiera gustado que tenga la piscina en el ultimo piso

The hotel was magnificent. Breakfast was varied and excellent quality food. The staff both at the restaurants and the room service personnel was courteous and respectful. The response to my request was immediate.

I believe there was nothing that can be improved.

camere, ambiente, posizione

nulla

Clean and beautiful. Friendly staff

El servicio del personal es muy bueno, siempre atentos y resolvieron nuestros problemas rápido y eficientemente. El restaurante peruano fue delicioso y el desayuno bastante variado

El hotel es bastante viejito. Tuvimos problemas con la caja fuerte , en otra habitación con las cortinas. Se ve que es bastante viejito y quizás le falta un poco de mantenimiento a las habitaciones

The location is great - centrally located in the Poblado neighborhood of Medellin. The room was clean and the bed was comfortable.

For a 5 star hotel I expected a much higher level of service and attention to detail. The nicest person we interacted with was a waiter Jairo who was very nice and accommodating. The pool was cold (it was outdoor but I thought they could regulate the temp) the steam room was hard to find and the spa is subpar - hidden away under the gym and poorly staffed with only one person to attend customers at the front desk and do the treatments. Pool service in general for beverages was very slow, even though there were 2 people working. When we arrived they asked for my passport and would not accept a NY State license as a valid form of photo ID. According to them for foreigners they only accept a passport and have to verify your entrance stamp which seems excessive for a hotel. They finally made an exception after I spoke with the manager on duty and explained this was not specified anywhere in any of my hotel confirmation emails (except for one I received to my email address the following morning after we checked in which made no sense). I appreciated that they allowed me to check in but the experience was frustrating and initially the front desk attendant was very curt and rude about it.

El desayuno y las zonas de recreación