Location is about all this hotel had to offer me.

The TV remote was missing on arrival. After complaining the technician appointed came to determine the TV make and model, advising that someone had stolen the remote. The replacement unit he later arrived with had dead batteries. He then had to go to a shop to buy more. The technician had an odour of drink, not a good advert for the premises. I was advised that the premises had no dining rook for breakfast despite this being clearly stated in the guest book in the bedroom even though this is stated on the Booking.com page. Overall a distinct lack of attention to detail. The toilet had brown stains in the bottom of the bowl, towel rail was hanging off the wall. The shower tidy was loos on the wall and not fit for purpose, obviously blocked. The shower drain barely coped so flooded. The shower head had residual lime scale on it which does not indicate to me that legionella risk control in the premises was adequate. (I do this for a living so found this unacceptable) Toiletries were inadequate. No teabags were provided only instant coffee. There was a constant sound of running water in the soil pipe, presumably from an upstairs room, this was reported. No bath matt is provided to keep the floor free from splashed water from the shower. I had to jam the TV areal cable against the wall to maintain a constant signal. The valance on the bed was tatty and frayed. The room was not cleaned during my three night stay. Overhearing another guest at reception I understand they only plan to service rooms every two days. There is a sign in reception reminding customers to give them a good review!!!!!! I routinely get a much better service from a nearby hotel, when I can get a room (I stay in the area around once every two months) this a depressing alternative for the same money. My impression is that guests are there to make the owners money, there appears to be no interest in providing a competitive professional service available in other hotels for the same price.

Leaving

The Portable appliance test (PAT) certificate was out of date by 1 year for the TV (that didn't work) and more than 6 months for the kettle and the fan, the hair dryer didn't even have one attached. The TV did not work as it had no aerial reception. The promised garden view overlooked a flat roof and some untidy trees. The check in was long and made more complicated than necessary.

The hotel is ideally situated a short walk away from the British Museum, the beautiful park and coffee shop at Russell Square and very conveniently close to St. Pancras and two Piccadilly line tube stations. I had room number 8 on the second floor of the Thanet main building (not the annex). The room was mostly clean, except for the carpet, which was hoovered upon request, so no problem there. The bed and sheets were spotlessy clean and comfortable to sleep in. The old fashioned window could be opend which was a pleasant surprise, as this is not always possible in other hotels. There were 3 sockets, quite a number of light switches and lamps and a hair dryer which all worked fine. The shower was very small, but ok if you‘re not very tall and bulky; the water was hot and there was enough pressure to produce a good shower experience. Wifi was excellent.

The toothbrush glas wasn‘t clean and the rubber shower mat was mouldy, but it had obviously not been used for a very long time as it was rolled up and had been stuck in the small space between the toilet and wall. The tv didn‘t work, but I didn‘t use it anyway. The chair looked rather tattered and worn out, its upholstery is in desperate need of renewal.

Friendly staff.

Not clean, noisy, uncomfortable.

nothing

poor shower no pressure, not clean

It is very good located, very closed to the public transport and the tourist places

The location

The lights were broken in the room The shower was broken. There was no milk/milk substitute for tea.

location

no hot water, not clean room, very small bad shower dirty bathroom broken towel rail broken tv creaky floor and bed bad fitting door a lot of light in from corridor

The staff is excellent, very helpful. and always polite. Bed was comfortable. The hotel is in Holborn which is very central yet quiet. Tube is 5 mins walking. Places like Covent Garden, Soho, and Chinatown are super close as well.

I was having trouble taking a proper warm shower. Although everything set like it should be, the water wasn't even lukewarm, and the water flow wasn't excellent neither.

location was Amazing

very dated, broken floorboards in room, cracks to wall window doesn't fit properly

the location was brilliant.

the room was incredibly dirty, lots of hair on the carpet and stains on the beds. The bathroom was dirty and shower room had a mouldy shower curtain. The shower didn’t stay hot for long and the shower light kept going off, you had to wave your arms around to turn it back on. The kettle in the room was broken and the milk was out of date. There was a lot of door slamming throughout the hotel during the night.

location

it was clean at all noisy the room was messy, we found towel on the tv, cup of tea in the closet

Location in central london was important. Most hotels were outside the budget, the Thanet luckily was inside. The double room was perfect - given I was mostly at work, and out for dinner the majority of the day/night. I could sleep well.

the property was sufficient for my needs

location was fine

needed a little maintenance.

The location was great. The staff were quite friendly. They could accommodate a late check-in. There were some decent books lying around. The price seemed to be quite competitive.

Thin walls, tiny room, not especially clean. (Shared) toilet and shower room in need of renovation, a bit grim. Certainly not the standard I'd expect for a three-star hotel.

The location

The cleanliness, stained mattresses no mattress protector ,mould on tiles

Didn't like anything reception next door staff stayed talking on mobiles, the scruffiest reception ever seen, I would advise anyone not to stay here

Didn't like anything reception next door staff stayed talking on mobiles, the scruffiest reception ever seen, I would advise anyone not to stay here, look inside you kettle they are black, no1, carpets need taking to a dump site, mould in bathroom , nothing like photos on booking dot com

Large clean room, historic building in central location, quiet street in the front and green area in the back.

No reception (had to go to nearby Lonsdale Hotel), little water pressure in the shower, very slow to get warm water in the shower, no shampoo in shower, just Tesco handwashing soap, remote control of the tv out of batteries, no breakfast, expensive for what I got, etc.

Location perfect

The building was shabby, top floor, sink had a 'do not use' sign on it, no cups

The location was useful for my trip

The room locks were not very secure, the rooms were not very clean nor cleaned or towels changed during my stay, the so called toiletries were laughable. The cups for the coffee were dirty and unwashed. There were old drink stains on the bedside table. The extract fan in the bathroom had been turned off and this has led to mould growth in the bathroom. How can a so called three star hotel not offer any dining facilities or even a continental style breakfast. I was originally offered a room on the third floor and there is no lifts available. It just felt that everything was being done 'on the cheap'. I will not recommend nor be returning to this hotel.