The lobby was nicer & cleaner than expected. The parking seems very secure. The cleaning lady is very nice.

The room & bathroom were TINY, the room was clean (except for bugs on the ceiling). The lightbulbs in the room are super bright & blue tinted so it's hard to sleep after. The desk staff were rude. They refused to give the included free breakfast "because of covid" even though they have a cute attached restaurant full of customers. The hotel allows pets & has completely hard surfaces & metal outdoor-style doors on the rooms... We have a medical service dog (documented & trained medical service dog, not pet, small, clean, quiet, non-shedding, etc). We know the laws are different in Mexico for service animals but the courtesy is usually the same, especially if they allow pets. We've been to 200+ hotels in Mexico for work & this is the first that has charged more than a deposit for an actual medical service dog. Only AFTER we paid for the room, they insisted on a deposit for more than the cost of the room (that part was fine because it was a deposit & they gave it back after they saw the room was left totally normal with no hair, no smell, etc) but they also insisted we pay a non-refundable additional fee of HALF the cost of the room -that's really high & they took the fee. They have tile floors & metal doors so there isn't anything to damage anyway. Again, they verified there was no damage, no shedding, no smell, no extra space used, actual medical service dog & they only told us the extra fees only after we had already paid for the non-refundable room rate.

parking avaliable / eggs from the breakfast.

tiny rooms of 9m2 / synthetic drinks at the breakfast

hygiene and beautiful art work

size of room; poor acoustics

Room was very clean and staff was so helpful

No tv at that particular time, and not too many Int’l type restaurants within walking distance.