This place has only two good things: 1) Location if you're going to a concert at Palais 12 2) WIFI Checking in with no staff is ok, however your envelope is mixed with others, I find it very unsafe. Any other guest coming late could get your envelope before you. You don't know what kind of people are coming.

12€ for that "breakfast" is basically stealing. Bring your own towels because the ones provided are embarrassing. Paper thin, full of holes and too small for showering... thanks to other reviews I had my own shower towel. I had to ask for a blanket because it was not available in the wardrobe and I was afraid of using the heater "too much" because there were signs everywhere that you were going to be charged for extra usage. The hotel does not provide any measuring system to know how much you used. So, since the price does not match the poor experience, I did my best not to be charged any extras. My first night was pretty cold and I had to use my jacket as a blanket, since there was no service when I checked in. Also, there is no water kettle... just so you know... the water is not hot enough for cup ramen. Avoid this place unless you need to be in that area very early. I was seeing ATEEZ and I needed to be queuing very early and then to go back easily after the show. I hate leaving negative reviews, but the pricing is really out of range for this kind of place/service.

Check in process was simple

Next room to me party all night no one answer emergency phone number didn't get to sleep till 6am from shouting screaming just to top it off electric on the TV hair dry etc went never come back bed was actually comfortable but they had no pillows had sofa cushions that was so hard ended up getting numb ear

nothing much

-lifts dont work so you need carry your luggage -towels were 100 years old. all torn and worn out and very bad condition - no toiletries at all - clogged bathroom sink - Bad wifi connection - no plugs in the room

It was near the Expo Centre so not fat to travel.

The evening receptionist was useless not even answering the questions you ask and blanking you. Cleaning was not good. Had to put the bins in the middle of the room otherwise would not be emptied. Beds not made up properly or well. Towels like sandpaper and with holes. No sockets on the bedside tables. A major hassle getting an iron 2 days later as only one iron in the whole hotel. Was booked there for 4 nights.

Old, worn out feeling. shower did not work properly. Reported to staff, but no major improvement. Breakfast was sparse and not worth the price.

Location was good.

There was gum on the bed sheets and there was holes in them. After flushing the toilet it overflowed and started making terrible noises all night long. After a while we noticed that the bathtub started to fill with what appeared to be toilet water (there was toilet paper...). Staff seemed unimpressed and uninterested when informing them the next day. The room wasn't properly cleaned, overall terrible experience.

Nothing

Unhygienic

Quiet location - but a bit too quiet with a long walk needed to find food/bars.

Breakfast wasa bit poor.

The worst service ever, there is no one at the reception after nine, the disturbances at night are never bearable, you can just call the emergency number of the hotel and the treatment is very bad and the employee is not polite and not friendly at all, a very bad experience and unpleasant treatment