Good location and not too expensive - the half board option was really good value with breakfast and dinner included.

Bed was too small, mattress was uncomfortable and no water provided in the room (over £4 at the bar/restaurant).

A reasonable hotel in a splendid setting. Staff were friendly and helpful. First night booked for dinner ... sea bass was lovely. Room quiet, spacious and comfortable!

Every day our key card dropped room code. Very frustrating when you have to negotiate the entire length of hotel and flight of stairs to get it reprogrammed each and every time we returned to our room. The 'bar' is at the top end of the restaurant and there is no bar seating area. The only seating, whilst extremely comfortable is in a large draughty reception area. Said reception is not only for guests arriving/departing but anyone attending conferences and events all of whom seem to gather and hold loud, often inebriated conversations next to seating, completely ruining it for those seated!! Also post covid I only observed the tables being wiped once in the restaurant. The housekeeping on our final day over the course of 90 minutes, three times we returned to our room each time were told it would be another 10 minutes. There was a wedding in other side of hotel and guests had also taken over said seating area leaving us hanging around at the bottom of a stairwell. Will not be returning

Staff never really seem to be that engaged. Twice had to get their attention when they were sitting at a table at the far end of the dining room with their backs to the door. See very un professional.

The room was cold and I can never seem to get the heating system to work. Breakfast is always cold. Pretty average standard of ingredients. Taste cheap.

Location was perfect for our trip

We have stayed here previously but the property definitely needs some TLC now. The extractor in our bathroom was excessively noisy to the point we were concerned about other guests, the blind to the main window in the bedroom was broken meaning we couldn’t raise it and there were cobwebs in the corners above the bed. Not sure if we would choose this property again.

Manor is lovely, staff were super friendly and couldnt do enough for you!

A lovely place if a little tired. There needs to be a bit of an update in some areas to improve

The location fantastic for easy trip into London and for the main purpose of our trip Harry Potter tour

From the out side looks so grand but inside unloved and unkept, had to change from our first room as hair in the bed, curtains not attached. Dust everywhere

Staff friendly

The location was pretty. The room was huge and had a lovely view. The bed was comfy, and the clawfoot bath was very nice.

Everything is a tired, faded, in need of a good clean and general maintenance. Dinner was very average, breakfast was passable, the coffee was awful. It could really do with a refurb, but it was good value for what I paid....it has the potential to be fabulous.