Comfortable and convenient

Nil

Receptionists were polite and very helpful. Room was clean and tidy! Very good location and convenient. I appreciated much of this hotel.

Nothing at all

Excellent location! Breakfast was great every morning! We had a very large room (only one on our floor. Good service. Thank you!

Good location and room size was large so we felt so comfortable

Everything was good. Keep up the good work.

The room was decent. It was as expected from the description. The lobby and the front entrance was beautiful and grand. The staff was very kind and helpful. I thought that the taking our own amenities was great since it was not a waste of resources. I absolutely LOVE the bed and the duvet. I've been utilizing the Lawsons as well. I really really enjoyed my stay here.

In the beginning it was quite confusing getting to the hotel. I had a difficult time figuring out which specific exit to take from Hakata Station. However, after a couple of times, it's great and easy to access. I wished there was an actual window that could be used. It felt a little suffocating/ boxed up to be facing another building. But, this cannot be helped due to the building structure and place of the hotel. There was a very small and short moment I had interacted with one of the male staff. I believe he was the manager. I was requesting for some recommendations of a nearby restaurant. He was helpful. But, there was a very brief moment in which he made me feel uncomfortable with his actions/gestures and vocal tone. It felt as if I put him in an inconvenient position but I was merely asking for some recommendations; I felt like I shouldn't have asked.

Spacious room and bathroom, bigger than the usual standard japanese business hotel rooms.

Location is near to train station and there is also have convenience store besides hotel. If you want to go night out, there have multiple shops around hotel. Although in downtown, the hotel was very clean and quiet.

Room, location and service was good. It would be good if the staff had better english proficiency, but there was nothing I could not communicate. They also cleaned my room when I left the hotel at 2pm once, which was great.

The bathtub leaked once, but they came immediately (at 1am) to clean it up for me and even offered me the adjoining room. Great response.

Room

Park Area

Staff were courteous and helpful. They looked into previous stay history and prepared items that we would have requested before we did so.

Room cleaning was not thorough enough.

well the location is so near to the hakata station and room is so clean

the hotel is big and the breakfast is so god yummy food

Breakfast was good but average. Room was clean and the bed was great.

At night I heard some small metal noise going on near the window. Nothing serious but they should check.

Good furniture. Very attentive: there are table clock, cleansing oil, and some other amenities not commonly found in other hotels. Located near many restaurants, Hakata eki and Starbucks. Staff is there all the time, and ready to help us.

The self-check in did not work, so we could not have a contactless checkin.

Good location. Room size is reasonable for price paid.

Only 1 washing machine and 1 dryer is available. I was not able to do my laundry because there was no other washing machine.

It’s located within a three minutes walking distance from Hakata Station, East side.

Good size, great location near the Hakata Train Station.

The hotel is very close to the station, shipping area and restaurants. The room is comfortable and bigger than an usual room in Tokyo.

Receptionist seemed a beginner to me with lack of helpful information or smile.

I only stayed one night but location seemed to be good for the subway line.