Clean and great breakfast variety

The room didn’t get cleaned on our 3 night stay.

Location& price

Roach in bathroom, smelled terrible…like dirty pets dog dander

I paid $9 a day upgrade for 3 days and did not get a upgrade and I need to be refunded $27 for not getting my upgrade ASAP please contact me.

Everything

Very nice

Breakfast was decent , beds were comfy

Bathroom was not spotless , hallway looked under renovation

The staff was very friendly and accommodating except the front desk we checked in. Was a wonderful location and the room for clean and come and comfortable. Housekeeping was definitely on point when it came to keeping our room clean and accommodated to our needs as well as the maintenance man.

We had issues with our refrigerator and we only had a big issue with it because for one we have a 1-year-old that drinks milk so we need a refrigerator to keep it cold and for two we were there for a few nights and we wanted to keep food and drinks in the room but for the first two days we kept having issues with the refrigerator not working properly or getting cold but again the maintenance guy was so awesome and very accommodating and helpful and they did feel out of their way to try to make it right for us and that was very much appreciated.

The location is the only thing my family liked.

I didn’t like that one elevator sounded like it was about to give out and was extremely slow and the other elevator made a loud clunk sound and then my family and I were stuck in it. Had to press the emergency button and wait until someone could get us back down to floor 1 and get us out. My kids were terrified and the hotel staff acted like it was no big deal. Maybe they’re used to it happening or something but we used the steps after that. The breakfast was out of almost everything and the juice was grossly warm. They told us the pool was also down for the day but we saw some people in it so who knows. Definitely NOT worth the money. Would never stay again. They even had an emergency in the building when we were just getting back from the beach and the officers had to run up the stairs because the elevator was so slow.

Some of the front desk staff were amazing and obviously experienced but some must have been brand new and wanted to charge a hefty fee for to check in 30 minutes early. The hotel is very well located, recently updated, clean and comfortable.

Some of the front desk staff were not very accommodating but one lady was lovely.