Staff cibo camere cordialità

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POSIZIONE CENTRALE ( VICINO ALLA ZONA PORTICI E MERCATINO NATALIZIO ) ED ADIACENTE PARCHEGGIO COPERTO ( COSTO COPERTO AL 50% DALLA STRUTTURA)

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We loved the old look of the hotel. Nice hotel location.

Nice renovated hotel! Really like the style they have used trough out.

perfect location in old town, right next to (paid) parking garage. friendly staff. one could sense that this used be a grand luxury hotel (but those are by-gone days— read below about what I didn’t like about the property).

air conditioner would not work properly despite staff’s attempt to turn it on. the room was initially very warm/hot. Although Bolzano gets very cool in the evening, opening the window was a weak fallback option due to sounds of night revelers and cars entering or leaving to the parking garage right below our window. as a result it was hard to get the night’s rest one would expect when paying what was an already exorbitant $300/night for a very old, non modernized hotel room. the room had cheap furniture and lacked and sense of modernization or sophistication. it’s an old hotel that has not been sufficiently updated. that said, the staff was very friendly and charming.

Classy intimate hotel with modern styling. Great facilities, very clean rooms with Bluetooth speakers a plus. Great stylish bar and lawn for summer drinks and reclining on the lounger. Location couldn't hvae been better either, 5 minutes from rail station and also minutes from downtown Bolzano & all it has to offer. Would 100% stay again should I be in Bolzano again soon. Staff very friendly and helpful too. Very pleasantly surprised!

If only we could have had one more night!

Marvelous park. Nice stuff.

The location of the hotel is excellent, a short walk from the centre of Bolzano. The room was immaculate and large with an excellent "period" bathroom. The garden in front of the hotel is a wonderful spot to take breakfast and enjoy an evening drink.

1. Breakfast. Everything is served to your table. At times service became chaotic with orders delayed or forgotten. A much better solution would be to set up a serving area within the bar area to allow guests to serve themselves with cold items such as cereals, fruit, juices and breads. This would free up the staff to deal solely with drinks and hot food orders into the kitchen, ensuring a smoother service. 2. Car Park. The hotel doesn't own the car park but the car park uses the hotel's name. There is a 50% discount on parking charges for hotel guests. However, when the automatic barriers break down (as they did) preventing entry, the hotel was unable to contact the car park operator to alert them to the problem and get a fix. Consequently, the car park access was down for one night during our stay. There is clearly a commercial relationship with the car park operator but this needs to be formalised with a service level agreement and call out contact details to get a rapid fix when needed. On street parking is difficult to find nearby and the availability of this car park is an asset to the hotel which would encourage guests to choose to stay there. To merely say that the repair of the "Mondschein" parking barriers is out of the hotel's jurisdiction reflects poorly on the hotel's image.

Great hotel with great service.

very stylish and a good location in the centre of town, although you would never no it as it was so quiet. Good location to walk in to town or go up the mountains on the cable car. everything walkable!!

no airco and it was advertised as having airco. we travelled in May and was already hot.

central but very quiet. set in a beautiful garden.

Breakfast room staff very unfriendly and abrupt lacking totally in hospitality. The room was inongruent with the price. Would not recommend and will not return when I travel to Bozen in the future.

The location was easy access from the train station and to other attractions in the town. Very Walkable. The staff was very friendly and helpful with any questions we had. The rom was comfortable and we loved being able to sit on the balcony and listen to the birds. The sauna was great too!

The bartender did not know how to make a Vodka Martini. Oh well. There was no top sheet on the bed - this was true of a couple hotels we stayed in. There were no washcloths, this was also true of other places we stayed in.

clean lines with organic and hip feel while being a luxury space

N/A

Good location and welcoming staff

A desk in the room would be very helpful.

nice hotel, good location, expensive breakfast.

sauna was broken one day before, and thats why we booked the hotel, for spa. Actually we had to discuss about, but in the end we got some discount.

Loved the bar that was amazing, great cocktails (so yummy), very cool style. Breakfast was also really great Loved the overall style of the hotel, we loved the look and feel of it. Staff very friendly.

The only downside was that the sauna didnt get very hot at all

truly exceptional great design

I think it needs a more extensive spa (steam room …)

loved the fresh new look of the hotel. Beautiful, calm comfortable rooms in the heart of Bolzano. The hotel has even a parking spot!

nothing

Location and facility.

No parking. There is a public parking but cost is not included.