Room was lovely and hotel location is good if you don’t mind seeing the cruise ships (which we didn’t). Some staff were lovely (Cynthia, Angel, Cristina, Arturo)

For the eye watering price this hotel was in no way up to scratch. Our check in was good but it was downhill afterwards. Given the room wasn’t ready as we were early we headed for the pool. There were no towels and no apology for that. All the loungers were reserved - the hotel were not managing the fact that people were nervous about not getting a bed when they needed it and so leaving stuff on all day. We were paying over $2000 a night and couldn’t sit down by the pool. The food was exorbitant - we expected that but not that the quality would be so poor. The worst fish tacos we ate in Mexico for 4 times we paid anywhere else. We were asked several times how the hotel could help make our stay great but every time we asked they wouldn’t or couldn’t help. We spent a long time trying to find a morning snorkel trip as the hotel would only offer in the afternoon. We wanted to have s’mores with our son - only $15 per person - but it was all reserved (not that we saw anyone there). Food had not arrived after 40 minutes waiting at lunch so my husband cancelled his order as he had to go. No apology just a statement that they were a little busy (at 3.30pm). I would have expected the rest of the meal to be comped (a kids pasta which had arrived) but not on your life. Turn down service was at 9.30pm - actually getting us out of bed. Reading other reviews online I can see that this is a theme and that the manager does not see the need to change. A shame.

Das Hotel ist sicher eines der besten auf Cozumel und passt von seiner Ausstattung zu anderen vergleichbaren Urlaubshotels der Intercontinental-Gruppe, die ich schon besucht habe (Bali und Fiji). Die Anlage ist architektonisch sehr schön gestaltet, schöne und gepflegte Gartenanlagen und schöner (künstlicher) Strand dafür, dass die Westküste eigentlich steinig ist. Zwei tolle Pools, ein Jacuzzi nur für Erwachsene. Gutes Frühstück im offenen Restaurant am Strand. Zimmer sind groß und schön eingerichtet, genug Stauraum auch für die Koffer ist vorhanden. Das Bad ist groß und die zusätzliche Außendusche ein Highlight. Gutes Housekeeping. Tagsüber stehen kostenfrei Fahrräder zur Benutzung zur Verfügung, mit denen man auch sicher (Fahrradspur auf der Hauptstraße) in den Hauptort fahren kann. Taxis sind immer kurzfristig verfügbar.

Es gibt in der Nähe keine (!) fußläufig erreichbare Möglichkeit zum Einkaufen oder Essen außerhalb des Hotels. Eigentlich verdient das Hotel trotzdem eine 10-Punkte-Bewertung. Grund dafür, dass ich nur 7 Punkte gebe, ist, dass uns das Hotel in der ersten Nacht ein Zimmer gegeben hat, das einen am Geruch sofort und deutlich erkennbaren Schimmelbefall hatte. Es roch wie in dem Kellerraum eines alten Hauses. Die Polster der Möbel im Zimmer waren erheblich verdreckt, eines roch nach altem Bier. Auf den Polsterstühlen waren Flecken wie sie entstehen, wenn sich jemand mit nasser Badehose darauf setzt und das Polster danach weder getrocknet noch gereinigt wird. Wir haben das sofort reklamiert. Die Antwort an der Rezeption war, dass das Problem mit der "Feuchtigkeit" das ganze Hotel betreffe, ein Zimmerwechsel also keinen Sinn mache. Man könne uns aber ein Lufttrocknungsgerät ins Zimmer stellen. Die Klimaanlage lief natürlich sowieso schon. Also kam ein kleines, vergilbtes Standgerät zu uns, das ordentlichen Lärm machte. Nachdem das Gerät zwei Stunden gelaufen war, war eine Besserung (natürlich) nicht zu erkennen. Ich habe dann dem "Supervisor" an der Rezeption erklärt, dass ich ein Zimmer in einem solchen Zustand zuletzt für 30 EUR pro Nacht in einer Provinzstadt in Thailand erlebt habe und ihn gefragt, ob das seiner Meinung nach dem Standard eines Intercontinental Hotels entspricht. Und plötzlich, allerdings erst ab dem nächsten Morgen, stand ein anderes Zimmer der gleichen Kategorie in einem anderen Bereich des Hotels zur Verfügung. Dieses Zimmer war perfekt sauber und hatte keinerlei Feuchtigkeits- oder Schimmelproblem. Ich muss deshalb davon ausgehen, dass das Hotel es eben einfach mal versucht hat, uns das miese Zimmer unterzujubeln und uns dann auch noch mit unserer Reklamation abzuwimmeln. Das war trotz der letztlich gefundenen Lösung nicht in Ordnung, zumal wir eine Nacht in dem Schimmelzimmer schlafen mussten.

Fantastic location. Great staff. The snorkeling locations are beautiful with clear waters and well protected for the swimmers. We did a 4 hours snorkeling tour with the hotel's services and they were fantastic. Really enjoyed the breakfast. Also all ancillary services like car rental etc were fantastic!

Its a little far from city center and need a taxi/car to get around cozumel. The waters in front of the hotel have busy traffic which makes watersports like jet ski a little limited.

The breakfast buffet was very comprehensive. The local recipe for pork and chicken are must-trys.

Biggest problem -- my bed had bed bugs which I only realized on check-out day. I thought they were sand fleas but my kids never got the bites I did and mine showed up in the morning. What is SUPER disappointing was that I tried to reach the property via two emails the day I checked out and NEVER got a response. I was worried about another guest staying in the same room and getting bit.

Todo excelente lugar

El hotel y las playas son hermosas. La comida es deliciosa y el personal muy amable.

Las almohadas huelen un poco mal por las plumas de ganso..

Location is stunning! The outdoor showers are a delight, specially with a toddler.

While checking in we were told there was an issue with our room and we were put in a lowers grade room than we booked, but were told we would get an upgrade for the other nights. The first room wasn’t clean, towels and pillows had a weird smell, we couldn’t sleep well. The “upgraded” room were actually the same room that we booked according to the pictures… :/ Whole checking out, the hotel tried to charge us extra $400 than the package we had secured. We left with a bad taste in our mouth.

Conforto e camas o banheiro fantástico

Distância entre as atividades e poucos banheiros nos locais comuns e banheiros pequenos

Good

They didn’t respect my reservation

Breakfast buffet was fantastic. Great choice. Lovely freshly prepared omelettes. Lots of fruit, yoghurts, nuts, meats, cheeses, pastries etc. Delighted to see they had good range of tea for us Brits, especially the Earl Grey. We were delighted that the staff seemed happy to provide boxes so we were able to take away uneaten food which helped to keep us fed over lunchtime, always a welcome bonus when travelling on a budget!!!!! Rooms were spacious and comfortable with plenty of storage space, coffee maker, mini bar with complimentary drinks. 2 large bottles of water provided daily. Gorgeous pool areas with fabulously warm jacuzzi. Man made beach with easy access to sea which was good for snorkelling. Fab gym facilities with plenty of equipment for a decent work out. Great tennis court. Staff were very efficient and courteous.

Only gripes were the cost of food and drinks. Quite expensive and there’s no bars or restaurants nearby. The addition of tea making facilities for us Brits would have been perfect. Cost of scuba diving and kit hire at in-house dive centre was prohibitive so we arranged our diving through a local tour operator (based in PDC) which was significantly cheaper.

The hotel is excellent. We stayed in the suites in the main building. Everything looked great and new. The view from the room and bathroom was like a painting of the paradise. The breakfast buffet was fresh and the taco and egg station was so tasty.

The only thing was that people put their belongings in the beach chairs and go eat breakfast or something. We watched a few chairs empty just with hats for the whole morning. Not the hotel issue but entitled guests. That should not reserve chairs if they are not coming back.

Instalaciones y atención del personal….extraordinario.

Para el nivel del hotel, es necesario que resuelvan la capacidad de reposeras en la zona de piscina y playa.

The food was acceptable, nothing extraordinary. The room was clean, comfortable, and beautiful. The outdoor shower was incredibly enjoyable. The indoor shower was perfect. I loved the private patio and beach access

The food was overpriced and just acceptable.

La playa y el area de la alberca es muy agradable, el personal en general es muy atento y cortés

En las habitaciones, hace falta una puerta en el baño, es muy incómodo cuando se comparte la habitación Las almohadas son terribles! Las opciones del desayuno son limitadas y podrían mejorar

Excellent high-quality abundant breakfast with exceptionally gorgeous seaside view.

3-4 things non functional in the room. Hope it was a one off. Shower issue, door issue blinds. Little annoyances. We were barely in the room but with cost and brand it was unexpected to encounter multiple issues. Staff was attentive we just didn’t want to wait around or standby for fixes.

Un sueño

El mar parece rocoso

todo absollutamente todo

The place is beautiful, well maintained and in a marvelous spot. The mediterranean, Alfredo and Faro are very good restaurants, in alignment with a five star resort.

The service at the caribean restaurant was average, with miscommunication about the prepayment of breakfast. It was a kind of a non necessary bad experience. My suggestion is to train the waiters in a better way.

Tout est parfait, confort de la chambre, literie, balcon , mini bar remplit chaque jour gratuitement, emplacement permettant à une société de plongée de venir nous chercher sur le pont de l’hôtel. Transat disponible, serviettes sans échanges de carte, liberté totale . Nous avons manqués une journée à cause du vol et ils,ont,proposé de rembourser la nuit sans leur demander , merci à Javier. .

De signer le matin le ticket du petit déjeuner alors qu’il est inclus

Das Frühstücksbuffet, war ok. Immer das gleiche. Sauberkeit und Ästhetik ließ sehr zu wünschen übrig. Equipment stark abgenutzt. (Alle Sitzkissen total verdreckt). Bestuhlung im Frühstücksbereich entspricht nicht dem 5 Sterne Niveau. Bestechend war die Sauberkeit an den Stränden

Die Restaurants waren alle mittelmäßig. Zimmer geräumig. Air Con sehr gut. Tauch Basis sehr enttäuschend. Es wurde uns für einen privaten Schnorcheltrip für immerhin 590€ ein Boot versprochen bei dem mein Mann, der schlimme Knieprobleme hat gut ein und aussteigen kann. Dies war absolut nicht der Fall. Es gab keine!!! Plattform und eine windige Leiter. Von der 3 Schnorchelspots wurde nur 1 angefahren und dann für 25 Minuten. Der Rest des Trips bestand aus „rumtümpeln in einer Lagune. Sehr enttäuschend. Fitness gut. Die Lounge Möbel auf den Terrassen total verschlissen und dreckig. Spa total übertreuert. An der Rezeption 2 mal absolute Fehlinfomationen erhalten z.B. mit absolut hohen Hotelumrechnungskursen von Mexikanischen Dollar in US Dollar

Absolutamente tudo. Instalações lindas, quarto absolutamente confortável, bem localizado, com todos os mínimos detalhes pensados para que você relaxe com muito conforto no paraíso. Café da manhã delicioso, com opções infinitas para todos os paladares, vista do quarto maravilhosa. Amei tudo e quero voltar

De ir embora. (Como dica, colocaria somente umas barras para pendurar as toalhas de banho, porque, depois de usadas, não tem suporte para pendurá-las).

Breakfast was a good spread, with fresh fruit and plenty of healthy options available. Staff were exceptionally friendly and quick to refill coffees. Fresh breakfast quesadillas with handmade tortillas (rolled out and cooked in front of you!) were a great hot option. The location, steps from the dock, was perfect for a couple of divers - we could sit and enjoy our coffee in a leisurely fashion while waiting on our boat to pick us up at the dock.

We had a bit of a weird experience with one of the bartenders/waiters at Le Cap. He was a young gentleman who served us drinks and took our food orders, then refused to acknowledge us when we wanted refills and an hour had passed with no sign of our food. Overall, Le Cap was our least favorite restaurant and while staff were good on a separate visit, the portions were very small.

Todo el entorno, las piscinas, las caletas para snorkel, el cuarto amplio y comodisimo.

Que no quisieron aceptarnos los billetes en dólares que porque tenían una rallita, o porque tenía un número escrito o porque habían sido engrapados y mil tonterías para no aceptarlos, en un hotel de esta categoría no debería pasar esto. Fue muy desagradable porque queríamos pagar en efectivo.

La playa y la habitación.

Muy mal servicio. Personal incompetente y poco amable. Muy caras las opciones de comida en los restaurantes, más de lo normal. No respetaron la tarifa que me dió booking según ellos por el tipo de cambio y me cobraron más. Mala relación precio calidad. Es un hotel muy bonito pero muy deficiente en servicio.

We loved the whole experience here at the intercontinental! The private beach with designated swimming areas to explore the nearby reef was a highlight! As was the high quality restaurant and bar choices.

Nothing

Es un hotel muy lindo, su ubicación, su playa muy adecuada para viajar con niños

Que hay secciones para estar en el área de la alberca que si los quieres usar? Tienen costo extra!

All the staff were very hospitable and helpful. The security at the front of the property was well manned and they were very careful to only allow hotel guests onto the property.

Personal y restaurantes

Sucia la playa

My favorite in Cozumel for many years, especially the architecture and service.

Nothing at all

Exceptional hotel. My whole stay from beginning till end was absolutely amazing. Huge clean room, all people super polite, food in all 3 restaurants I did try during my stay was excellent. Nice beach and pool areas with beautiful cabanas available for rent. Resort is big and it has lot to see and discover during your walk around. Great amenities in room provided, incl. nespresso capsules and machine. Hotel doesn't feel crowded. Highly recommended!