Room was clean, and good value for the price.

The door could of been more secure

Location, friendly staff

Room was very basic, didn't have several of the things listed in booking and very old & tired. In need of a good clean up. Mattress very old & had big dips in it

need some extra blankets for more convenience

Staff very pleasant and amenable. Location easy to access.

Noisy. Traffic. Old and run down. Unpleasant cleaning products smell. Had to ask for milk. Advertised as 4 star. I would rate it at 2 star.

Literally nothing. Checked in, left 15mins later due to reception staff (Indian man - Shani?) advising things were always stolen from the rooms, when I queried why no foot spa unit or bathrobes as advertised. Shani stated he’d bring fresh robes, no apology re advertising incorrectly. Comment re things stolen all the time made me feel unsafe, as a solo female. When Shani brought robes 5mins later, I quietly expressed concern there was a man sitting 1m from my bedroom window smoking, and that his and his partner’s conversation could be clearly heard from inside my room, no sound insulation. To my shock, he then tried to show me his mobile phone, exhibiting a text conversation (with guest phone number clearly displayed at top of msg thread) to convince me guests next door were well known and had stayed 15 times prior. I immediately told Shani he shouldn’t show me guest’s number or any details, as is breach of privacy. Now felt even less safe knowing staff were disrespectful of guests’ privacy. This advice was lost on Shani, who ranted for several mins explaining he was just showing me because because because, etc. He got louder, so I took my bags, got in my car, drove down road, rang Booking.com to request cancellation due to concerns regarding safety & privacy. Booking.com, after listening to my complaint, told me I’d be refunded and didn’t need to do anything besides return the key to the property. After then calling several other properties, all fully booked due to several weddings in Warragul, I finally got a walk-up reservation elsewhere. At 6pm Shani called saying he had received email detailing complaint and was sorry I felt unsafe and would refund me with no issues, but that I needed to request cancellation of the booking online through Booking.com. I asked where to return key and he advised me to drop in the locked box, which I did about 10mins later. I also cancelled online, as instructed.

The next morning I got an email from Booking.com advising my reservation was cancelled but I would not be refunded. I called Booking.com, who read to me the motel’s response to my complaint. Shani stated I was concerned for no reason, and concocted a story describing me complaining the bed wasn’t king size (it actually was, and no issues with cleanliness that I could see in the 15 mins I was at the property). He conveniently left out the conversation re stolen property, missing footspa and bathrobes, my concern re guests next door, excessive noise, smoking and drinking right outside my bedroom window, and most importantly, inappropriate breaches of privacy, and the fact that they had also called me the night before and assured me that I would be refunded. I called Shani to ask why he’d not refunded as previously promised, and was told that I didn’t have anything to worry about, I wouldn’t be getting refunded, that I hadn’t listened to him, that they hadn’t re-let the room, and that every other guest there was fine. He refused to acknowledge that sharing another guest’s information was a privacy issue, and when our phone call escalated to the point where I stated directly to him that he was dishonest and had lied about the complaint, he even then admitted doing this during the conversation, as though he felt that it was just my word against his. I’ve requested Booking.com escalate this matter to investigate the property, and either refund or credit me, as I not only was advised by them at the time of my complaint, not to stay at the property, but was also advised that I would be refunded in full. I may or may not be refunded or credited, however I feel obligated to warn other potential guests regarding this property’s incorrect advertising, appalling treatment of guests’ privacy, and outright dishonesty that their staff exhibit when dealing with legitimate consumer issues.

Staff were accommodating

NIL