The location is perfect.

The room was so dirty and it was so noisy from outside. Bad experiences.

The housekeeping, pool staff, and some of the front desk staff were extremely warm , approachable, and accommodating. Their friendly nature was inviting and brought many smiles. The room was comfortable and spacious. We enjoyed our balcony, too. The location was central and convenient. It was an enjoyable and relaxing time indeed.

We arrived by bus quite late, it was a 1am check-in. It wasn't the most smooth and welcoming experience.  Initially, when I made the reservation on booking.com, they required my debit card number to confirm the reservation. This was confusing as I was under the impression that we had paid, and the confirmation email said the amount can not be refunded. The front desk then said we could go to our rooms and sort it in the morning but needed to keep one of our passports. As foreigners in Vietnam, the gravity of the risk of losing our passports is not understood. We did not feel understood. When we refused, we were asked to make a cash deposit.  The next day, it was sorted, to our newfound knowledge, the debit card number had to be given as a guarantee, but no transaction had been made. After we paid in full, upfront, for the entire duration of our stay, the front desk did not return our deposit until the end. Our first day was not pleasant. On the second night, we had dinner at the resort, and my vegetarian friend ordered a vegetable stir fry, which had chunks of chicken. When we enquired to use the facilities advertised such as the gym and spa, we were told that it was not in use since covid. This blindsided us, as it influenced our booking initially. 90% of the time, until the last day, the front desk made us feel like we were burdening them and looked flustered. As a result of the spa being closed, we got our massages in our room. They only came in with a bottle of coconut oil. They used our towels from the bathroom to cover our beds, our feet weren't rinsed or washed, and with the same hands, our face and head were massaged. It was a very oily and sandy situation.

Best location for kite surfers

Everything

The location in relation to the beach and local facilities was outstanding. A short step to the beach and adjacent to the main strip. The beach facing pool and the view from the rooftop terrace were also excellent. The staff were all polite and helpful and the food available was tasty and fresh. Our room on the third floor had a great view of the ocean and a spacious balcony.

Some of the facilities were a little tired and in need of cleaning or repair....this was particularly noticeable outside in the beach/pool area. Also, there was a lack of detailed information about the food, drinks, etc., on offer and when the bar and restaurant facilities were open.

great location, great food, friendly staff

nothing

The room and some of the foods for breakfast were fresh, staffs were friendly.

Fruits were film wrap, for our 1st breakfast as there were only 10 guests, should install cold top or at least place fruits on ice. The cover of shafting dishes wasn't safe as it didn't stay open, one's need to hold onto it. Foods were okay for local resort, could have been better. The white towels in room were rough, replace with new one (post covid, opening) Inside the Swimming pool has no lights (some spotlights in the area were on though, whether has less guests or...has to on all the lights, not trying to save electric bills, no excuse for post covid or less guests), The small pool, maybe is the jacuzzi is not working (the buttons inside pools must have broken down !!!) Resort is already more than 10 years, it looks clean though, cleaning up, store all unpleasant stuffs, redo landscaping, replacing eco-friendly materials externally as the rates doesn't justify for the overall experience.

Gym had nothing but spoilt equipment and lousy flooring, could not even be used. Air conditioning will automatically shut off when turned up or down by just 1 degree celsius, and there was no remote control for it. Breakfast was bad, rice was hard to chew and food is not heated for those who come slightly later. Noodles were soggy too and drinks were extremely sweet.