It has a nice ambiance. Restaurant is nice.

One of the male waiters in the restaurant was not sympathetic at all. But the rest of the female crew as excellent and saved the day.

Everything

Nothing

Hotel Staff was very nice and helpful

Bar personal has to improve, they should learn from their colegs from the hotel

food in the on-site restaurant was good. Bed, in the room was comfortable, and shower was nice. Also, the screened-in patio was nice.

Staff was mostly unpleasant. At check-in we immediately experienced issues paying our remaining balance owed as we were told the amount we had already paid upon booking reservation was only a hold and not charged although it appeared on our confirmation and credit card statement. Also, A/C unit, in the room began pouring water and leaked all over our floor and luggage. When this was brought to manager’s attention, although maintenance came and drained the water, inconvenience was never adequately addressed. Lastly, I experienced frequent harassment from one of the restaurant staff about dress code although same issue was not being consistently addressed with other patrons.

privacy

no significant to mention

Breakfast was good, although they got the order wrong, which seems to be a theme in Jamaica, though they rectified it fairly swiftly, clean hotel. happy staff.

They had no twin rooms available to book on line, i booked a suite, and on arrival at 2.30pm was informed that no twin rooms were available, however as i had a suite, the sofa bed would be made up for the second guest. We went to the pool for a few hrs, on returning to the room, the bed still wasn't made up, i called reception and reminded them the bed needed to be made up, they said they would send someone up immediately. We got ready for dinner, and when departing, advised them that the bed still hadn't been made up, 3rd time of asking, informed them we would be going out for dinner, could they ensure that it would be done for when we returned in a couple of hrs, which they promised. We returned at 9pm, went to room, bed still not done, called reception and told them we really were not happy, we had been up since 5am, and really needed to go to bed. they assured us someone would be up within 2 mins. over half an hr later, still no sign, called reception again, the woman knew nothing of our requirement and assured, once again someone would be up. 15 mins later, now past 10pm, a male member of staff appeared and placed a sheet on the mattress, an then put a blanket folded onto the bed. I asked are you not going to supply a sheet to go on top, to sleep under, he exclaimed, what , you want another sheet? i showed him how the main bed was made up, and he went away, came back with the second sheet and put it on the bed. It took a total of 5 requests and over 8 hrs to get the bed made up. The second issue is that the Hotel advertises that it has an Airport shuttle service, which is the main reason i booked it, THEY DO NOT ! They purely call a taxi for you, which costs an additional 40 USD, which any hotel would do, although they insisted that it was an Airport Shuttle, and would not accept that it was in fact just a taxi. Beware !

The food was amazing. No matter what you order, you will love it. The room was quiet, just like I asked. The facilities are stylish and visually appealing and the staff is very kind and forthcoming. This a definite recommendation.

My stay was too short.

beautiful property, nice and big rooms, excellent restaurant and bar in a very well located area

n/a