There was no meal served

everything

nothing

Rooms were clean

Check in was appalling very bad service

The staff were great with communication, and the location was great. The Villa was very comfortable

Only thing is that I found an iron, but no ironing board

The location and faculties are amazing. private and close to Byron Bay center which is only a few mins drive. the Ambiance of the property is just beautiful. The facilities are well stocked and the champagne and fruit on arrival is a beautiful touch. i also loved the heated floor tiles to walk around on as I was there in winter. loved the shower with the wooden bench seat and hand held shower feature it was so relaxing to sit under work warm water.

For someone with Mobility issues such as myself who has a injured knee / it was very challenging. There is a moat of water and steps to walk over to get to the front door. this is tricky when carrying luggage in. Both Toilets are located OUTSIDE your bedroom - as in your walk out the bedroom onto a deck and then up into the toilet block. not so fun in the middle of the night on a winters night. so strange they haven’t made this change when everything else is inside. The lounge in our two bedroom villa is not very supportive to sit on for hours and we got a sore back from this over a few days. loved the location to Byron Bay shops and restaurants. hand rails for people who have trouble with stairs Would make it easier to get around. The pool has nothing to hold into either. i had to sort of throw myself in the spa to get in and then crawl onto the deck to get out. Some handles around the exit entrance of the spa would be handy.

The pillows weren’t the comfiest. The bed also needs a bedhead

Great location, peaceful, clean and perfect for a family of 4. Staff were amazing and responsive to our needs.