The hotel is something out of a fairytale. It’s truly beautiful. The architecture and interior decoration was exquisite. The breakfast was lovely and had a large selection of cooked and continental options, and they will cook you a fried egg if requested but my partner loved the salmon and scrambled eggs. We ate in the hotel restaurant and the food was very good there too. Every member of staff was helpful and friendly, nothing was too much trouble. The hotel was clean and comfortable. The shower had great water pressure. The bed was super comfortable. Overall this was a flawless 5star experience

There is nothing we could think of to fault our stay

Exceptional location. Clean, comfortable room, very good breakfast. Attentive staff, polite, and helpful.

No complaints

Love this hotel -I stayed here before. Great location, nice room with wonderful view, great breakfast

Not applicable

Very good quality per price, excellent location. Spacious room and comfortable beds. There's a gym and a small spa (sauna + jacuzzi) with free access for the guests. The staff has always been nice and helpful, and the cleaning was perfect.

The curtains in the room were too thin, with too much light in the morning making it difficult to sleep.

very grand hotel but nothing ‘stuffy’ about it. The bathroom was a frosted glass room inside the bedroom which was a very nice touch.

Curtains were not thin I enough to block out lights or daylight

Beautiful hotel, spacious rooms, great location

Nothing

Location near old town, museums etc is excellent

Room was too warm and this couldn’t be adjusted. Walls thin, could hear bedtime activity from the people next door

extremely low quality breakfast. the room is nice, the location is great, however, when you ask for coffee I'm the morning....they send you make one.

the decor and rooms were very nice

the bathroom kept leaking which they seemed to know about so why use this room. sadly the breakfast for a 5 star was very disappointing & virtually inedible. even a staff member thought it was too much trouble to offer or even make a coffee when asked.

quite clean and very centralized

location was quite ok, staff was nice

slow internet, tv remote was dirty, no smart tv not possible to stream Netflix, small bathroom, shower doesn’t close, small room, poor selection of tea in the room (no herbal teas), insufficient closet space, bad state of furniture far below expectations for 5 stars hotel, no doorman and no automatic doors at entrance

the building, the position, the comfortable bed, the room design, the staff

bathroom has no proper door, it is a sliding semitransparent glass door which does not close properly and the toilet has no door at all. so no privacy…that is why i did not rate 10

The staff was very polite. Rooms were very clean and comfortable beds . 15 minutes walking distance to Old Town.

-We sat at the bar for a drink on the evening of December 31st, but they said that the kitchen could not serve us because it was a New Year's Eve dinner for 65 people. They don't care about hotel customers and that is really unprofessional approach. They said they couldn't even make a sandwich . I guess there was no chef in the hotel that night. If there was a chef and they didn't serve us, that's even worse. This should not have happened in a hotel like this in the center of Bucharest. - No parking place. We had to park in the car park of the other hotel . There should be a discount for the hotel customers but I think they did not make an agreement with the parking place. We had to pay 17€ for 24 hour. - The bath tub was so high that you have to jump over it. I think it’s dangerous. They should construct it to a walk in shower.

It was very quiet. The decor was classic but the bathroom was modernized and the TV was new which would be expected even so. Breakfast was good and variated. Special orders were also available. Staff was helpful and nice.

No parking on the premise even paid. We parked at another hotel closeby which was fine but only because we didn't move the car at all.

- spacious room - good facilities (big bathtub, separate shower, minibar, coffee & tea machine, complimentary bottled water) - good breakfast and good breakfast service - excellent location, good view - good bar & restaurant menu and service

- cleaning the room was always surprising: 1 - one day the room was made twice, other days not at all 2 - only got decaf capsules for the machine; asked for normal; after 2nd attempt, got normal, but decaf was taken away... 3 - once the room was, apparently, hastily left by the maid, leaving an used napkin in the middle of the entrance hall and a maintenance key in the power socket; key was never recovered 4 - in the afternoon of December 31st, about 15:00 hours, although a "do not disturb" was hanged on the door, somebody (Reception?) called the room phone, to ask whether then was a good time for the maid to make the room! - a piece of wrapping was lying on the stairs for 2-3 days; was still there when I left - restaurant, bar and room service ALL close at 21:30 (in a 5-star hotel) - the day of arrival, the room toilet wasn't flushing at all; as it was saturday afternoon, this only got solved sunday morning

The staff was great, very helpful and cooperating. The rooms are very large and pretty The spa is OK and the breakfast was very good

The facilities are a bit old and not very well maintained. There are a few malfunctioning items in every room. The shower in our 8was very annoying! And uncomfortable.

Excellent location really nice rooms!!

Everything

location and friendly staff

breakfast can be improved