Staff were lovely and very helpful, arranging airport transfers, washing, and holding our luggage while we took the Colca Canyon trek. The courtyard is very pretty - so quiet and was sunny when we were there - I wish we could have stayed longer to enjoy it. We arrived early morning on the overnight bus and booked an extra night so that we could check in at 5.00 am and go straight to sleep for a few hours.

Nothing :)

a/ the hotel is well located in the center of puno b/ great view over the city from the breakfast restaurant

a/ no hot water during all our entire stay b/ getting woken up by banging on a metal roof at 5:30 in the morning c/ the room is quite cold and a double floor layout is inconvenient d/ the heater is working but seems very unsafe and we were scared that it will start a fire e/ many different noises (boiler) and sources of light during the night f/ location on a pedestrian only street means it’s a bit complicated to get dropped off and picked up g/ breakfast was quite limited and getting to the 10th floor to have it with a single lift took a while h/ the staff is maybe the worst part. when we politely complained about (a) the lack of hot water and (b) the noise, the answer was only “the room opposite of yours didn’t have any complaints”. Not even a “we are very sorry”, nothing, just a lack of any compassion/empathy/customer service

Great location only 2 blocks from the Cathedral and main square. Very comfortable, views of Lake Titicaca and buffet breakfast included.

great location smashing view from room abd breakfast room!!!!

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Breakfast was excellent with plenty of choice. Lovely view from restaurant on top floor. Hotel within a block from the Plaza. The staff were very helpful.

Our room was very shabby and needed maintenance. Certainly didn’t reflect the website photos. Had to buy plastic water bottles as no filtered water available in hotel.

Great.breakfeast. Very polite and helpfull staff.

We spent there two nights and we found it clean and spacious. Excellent location, beautiful view for breakfast or lunch/dinner. The staff is very helpful and kind. Laundry service worked well. Comfy beds. Breakfast is fresh and tasty. There was an electric radiator that worked fine. Quiet stay.

The reception lightning is a bit cold and old fashioned. Nothing to complain about the room.

The room was great. On the 8th floor... nice view and well maintained. Breakfast was the best I have had in a hotel so far. They stored my luggage for the next day. Very accommodating. Would definitely stay here again. Location excellent.

Nothing

Lake view

Nothing

Nice place, great staff, clean, quiet, close to the main square and over all the pictures of the place match reality. We will be back for sure. Thank you

big room

good location, large room

there was hair in the bathroom. not always hot water in bathroom. limited choice in breakfast.

great location

breakfast should be massively improved. considering that it’s a 4 star hotel… it should really do a better job at that.

Beautiful views of Puno and Lake Titicaca, a comfy bed, a nice heater for cold nights, and the staff was so kind to not only hold our bags after we checked out, but also walk us a few streets over to our airport shuttle when a parade was blocking it.

The shower was lukewarm, but spacious.

The fabulous view, great breakfast, very nice building, very helpful staff.

The staff at the front desk are very accommodating and friendly. breakfast was great. You had plenty of options to choose from when it came to the food. The view from the hotel was phenomenal - you don't even need to go to "el mirador". The rooms were clean and the bedding was super comfortable. It does get cold in Puno at nighttime, but you can't even feel it in the room. The bathroom was stocked well and the shower was nice and hot. Great place.

Very Good hotel

No hot water at night

Rooms very very clean and comfortable, Bathrooms were amazing, staff was good and location was really good

The exterior of the building and lack of views from room

The best was, that the room had a heater!

Amazing view from the room and restaurant to the lake. Hotel helps organising the tours around the islands.

Breakfast is very far from 4*. I found long black hair in my bathroom

The rooms were clean and had amazing views of the city. It was right in the centre of town, with easy walking distance to the important sights. The breakfast was great! As was the hot water for the shower.

I got locked out in the pouring rain. The doorbell wasn’t working and I had to wait 10mins until someone came to open the gates, by that time I was drenched.

The view! Both from my room and the restaurant The break fast, and it's staff

Bad wifi connection Reception could be nicer Not always hot water

clean and comfortable room

It's a convenient place to stay, breakfast was good, staff is really nice.

One night there wasn't hot water for several hours until they fixed it.